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Sd001
Level 1

Reconciling

I am not exactly sure what I am trying to ask here however here is the issue I am experiencing with getting part of a journal entry to show on the bank account (set up through quickbooks when reconciling) 

I have done a journal entry for payroll expenses (cpp, ei etc) and have ensured it is also posted to the bank account set up in quickbooks. The issue is that with the journal entry if there is the entries entered for 5 employees, only 4 have actually posted to the bank account and I am unable to figure out why the last one is not posting, which I cannot reconcile it because it won’t show up. I have checked the dates, the accounts, and everything is correct but it is not showing when I am trying to reconcile. Any help would be greatly appreciate! I can try to better explain! 

Edit to add that the transaction is on my physical bank statement, and according to the journal entry should be in the quickbooks bank account but it’s not there even though it should be. 

Solved
Best answer February 28, 2023

Best Answers
Amanda-B
QuickBooks Team

Reconciling

Hey there Sd001,

 

Welcome to the QuickBooks Community! Thanks for reaching out to us here. Getting you the support you need is important. I would be happy to point you in the right direction for the best assistance possible.

 

In order to better assist you, I recommend reaching out to the support team outside of the Community, as we may need a bit more information from you. They'll be able to verify your account details in a secure setting, as well as view your screen and guide you to your QuickBooks goals. You can reach them by following the method in this link.

 

If you have any other questions, feel free to reach out here

View solution in original post

1 Comment 1
Amanda-B
QuickBooks Team

Reconciling

Hey there Sd001,

 

Welcome to the QuickBooks Community! Thanks for reaching out to us here. Getting you the support you need is important. I would be happy to point you in the right direction for the best assistance possible.

 

In order to better assist you, I recommend reaching out to the support team outside of the Community, as we may need a bit more information from you. They'll be able to verify your account details in a secure setting, as well as view your screen and guide you to your QuickBooks goals. You can reach them by following the method in this link.

 

If you have any other questions, feel free to reach out here

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