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glenile
Level 3

Update credit card

I received an email from Intuit saying my credit card is expiring soon. When i click on fix it now it asked me for customer account number which i entered but then it ask for a Subscription code which i do not have. I also logged into my account and try to find credit card info there to see if i could up date it but my account does not have any information or products attached to it. I need to talk to someone to fix these issues but chat is not working and i can not fine a phone number. I use quickbooks desktop.

 

3 Comments 3
DCC Carpentry
Level 1

Update credit card


@glenile wrote:

I received an email from Intuit saying my credit card is expiring soon. When i click on fix it now it asked me for customer account number which i entered but then it ask for a Subscription code which i do not have. I also logged into my account and try to find credit card info there to see if i could up date it but my account does not have any information or products attached to it. I need to talk to someone to fix these issues but chat is not working and i can not fine a phone number. I use quickbooks desktop.

 

Update credit card

Service is very poor

 


 

Nick K
QuickBooks Team

Update credit card

Hi glenile.

 

Updating your credit card before it expires is a great way to avoid missed payments and possible service interruptions. I'd by happy to help you get this credit card updated.

 

Great job trying to update your credit card when you received the notice. To speak more about your subscription code, that is a code that is provided on every receipt that is sent to you but I know it can sometimes be overlooked. If you don't have a previous bill to find this number or rather just have the credit card updated right away you can contact our support team by calling the number in this link. They can also provide you with the subscription code for future reference.

 

If you have any questions let us know and we'd be happy to help.

lynski
Level 1

Update credit card

I want to update my credit card info also and CAN NOT FIND OUT HOW TO DO THIS ANYWHERE for Desktop Pro.

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