Glad to hear from you again. I hope all is well on your end. You've reached the right place for help. I'd be happy to show you how to undo a reconciliation.
If you're connected to an accountant in QuickBooks Online, your accountant can undo or delete completed reconciliations. If you're not yet connected to an accountant and this is something you'd like to explore, feel free to search for one in your area here: Find a ProAdvisor.
If you don't have access to an accountant, you can undo a reconciliation by manually editing each transaction from the register. Follow the steps below to see how you can do this:
1. Select the Gear icon on the Toolbar.
2. Under Your Company, select Chart of Accounts.
3. Locate the appropriate account for the transaction.
4. From the Action column, select Account History.
5. Identify the transaction to edit.
6. In the reconcile status column (indicated by a check mark), repeatedly select the top line of the transaction to change the status of the transaction.
Codes indicate the status of the transaction:
C - Cleared
R - Reconciled
Blank - Not cleared or reconciled
7. Select Save.
For additional tips on how to avoid undoing a reconciliation, take a look at this article: Avoid undoing a reconciliation. To see a more in-depth explanation of how to manually undo a reconciliation without an accountant, check out this article: How to unreconcile a transaction or undo a reconciliation.
Give this a try and if you need further assistance, I recommend contacting our support team using this link.
You can't unless you have QBO Accountant version. It is complete garbage that we don't have this function, and everyone should cancel their accounts because this company obviously doesn't care about its users or putting forth a good product. All they care about is profit.
Hi Notworththemoneyyoucharge. Here at QuickBooks, our customers come first. New product ideas and improvements are based on the valuable feedback we get from customers like you. I've responded to a similar post you posted on another thread, feel free to reach back to me here or on the thread. I'm here to help.