Question

Has your invoice changed

Forum|Forum|3 years ago
February 9, 2023
6 replies
0 views

When i print my invoice it doesn't have item lines

QuickBooks Online

I am also dealing with a major invoice display issue. I am waiting for tech support to contact me. Let me know if you know how to fix this

R

Rhonda42

I am also unable to print or email my invoices correctly all the details are missing:(

K

Kzab

Same issue, there's another thread about it in the forums, still no answer or update from QB reps, hopefully will be functional before 9am tomorrow!

A

Amanda-B

Hey there Kzab,

Thanks for chiming in on this thread! Our engineers are currently working on this issue. Could you try these troubleshooting steps provided below:

Clear your browser cache if you're using a browser
Try a browser if you're using the app
Try a private browser window
Try another browser type
Make sure you're using a supported browser and system
Reset your Internet or try on another computer or device
Uninstall the QuickBooks Online App, and re install it.

If you're still experiencing the same issue, I recommend reaching out to the support team outside of the Community by following on of the methods I have provided above.

Let me know if this resolved the issue for you!

A

Amanda-B

Hey there cgarneau, cgarneau, and lajywelding,

Thanks for reaching out to us here. Making sure you're able to print or email your invoices without running into any issues is important. I would be happy to provide some information.

Our engineers are aware of this issue and are working hard to get this resolved in a timely manner. If you would like your accounts to be added to the list of affected accounts, I recommend reaching out to the support team outside of the Community, as we will need some personal account information. You can reach us by following one of these methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

If you have any other questions, feel free to reach out here.

Same issue.

I'm also dealing with this issue