Hi mayana,
Welcome to the QuickBooks Community. It's great to learn you're taking advantage of the Recurring Invoice feature offered in the program. It's important you're able to work with the correct sequence and I'll be glad to share more info.
Once you start using custom transactions numbers, the program is designed to follow the sequence such as 1361 going up sequentially. Since you're experiencing unexpected behavior in the program, I recommend troubleshooting this by clearing cache and cookies on your browser. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details:
- Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
- Social Media: Facebook, Twitter, and Instagram.
- Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
I'll be one message away in case you need further assistance.
