Error code -12442 trying to downgrade and every time we try to alter anything to do with tracking stock this error code comes up.QB s

I haven't seen any open cases the same as yours, Ay67. Let me help you fix it.

The unexpected behavior might be caused by some browser hiccups. In cases like this, we'll have to perform some basic troubleshooting. Let's start with signing into your account through a private browser. It's the best place to isolate web issues. Here are the shortcut keys:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If you're able to downgrade your account using the private browsing session, go back to your regular browser and clear its cache to refresh the program.

On the other hand, you can use a different browser to narrow down the issue.

Feel free to get back to this thread if you need more help. We're available 24/7 to assist you. Take care!

@Ay67 

Just to clarify one crucial thing. Did you enable the multi currency and do you wish downgrading to QBO Simple Start or else?

Multicurrency has never been enabled

we have tried various browsers and nothing works

tried all of this as well

Hello Ay67, If you have a look at this article here it tells you how you can upgrade or downgrade your Quickbooks online Subscription.