Been trying for over a month now and no one at the support team can help. The replies I get from them the links to what they have found out never open. So annoying. I just need to down grade.
I haven't seen any open cases the same as yours, Ay67. Let me help you fix it.
The unexpected behavior might be caused by some browser hiccups. In cases like this, we'll have to perform some basic troubleshooting. Let's start with signing into your account through a private browser. It's the best place to isolate web issues. Here are the shortcut keys:
On the other hand, you can use a different browser to narrow down the issue.
Feel free to get back to this thread if you need more help. We're available 24/7 to assist you. Take care!