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dawn49
Level 1

Is anyone else having problems since yesterday? Unable to load login page for QOL, have cleared all history, cookies, caches and restarted the devices

I have tried three different devices - mac, ipad, iphone, and have a workaround using chrome, but this is not workable long term.  I notice that the mobile app has also had updates as had to restart and resignin.
10 REPLIES 10
dawn49
Level 1

Is anyone else having problems since yesterday? Unable to load login page for QOL, have cleared all history, cookies, caches and restarted the devices

Chrome is now also not working correctly, it loads some things but nothing to dow tih customers which is pretty essential for the service i'm paying for!
I can't find anyway to logon to the online chat for help as the login page won't load

The only phone number for help is office hours.

 

dawn49
Level 1

Is anyone else having problems since yesterday? Unable to load login page for QOL, have cleared all history, cookies, caches and restarted the devices

Managed to find a way to a chat window through Chrome and got some support.  The usual it must be cookies and browser.

We tried in Google which allowed me to get to login but would load customers, reports, vat, etc.  so tried incognito window wouldn't get to login.

We went back to safari and tried private window which successfully logged me in and is genetrally working.  now it's doing the same as google and won't load bank transactions.

Both browsers are up to date and both have all caches, cookies cleared (numerous times through this process).  Bit rubbish to be told that it's a caching issue and i must keep them up to date when that still hasn't resolved the issue and it's clear software updates happened yesterday! (Big giveaway with all the prompts on the menu!!!)
I Still can't access the mobile app on my ipad (Tells me session is expired and then sits on exit)

I can access mobile on my phone but it doesn't have all the functionaility i need to do my business.

 

So been told they have to monitor the issue. Really really unimpressed!

 

JamesAndrewM
QuickBooks Team

Is anyone else having problems since yesterday? Unable to load login page for QOL, have cleared all history, cookies, caches and restarted the devices

Thank you for dropping the Community, Dawn. I appreciate all the troubleshooting steps you've done so far. Since the same issue persists, you're still unable to load the login page for QuickBooks Online. I suggest contacting our QuickBooks Online (QBO) Care Team for security reasons. 

 

They can set up a screen-sharing session. Our experts will also walk you through the steps necessary to implement the permanent remedy for your issue. Here is how you can connect with them: 

 

You can directly go to this link: https://quickbooks.intuit.com/learn-support/en-uk/contact. Select your specific product and then Type your questions or concerns.

 

Furthermore, these resources contain information that could help you in the future:

 

 

If you have more questions concerning your QuickBooks Online Account, please don't hesitate to post here again. I'd be happy to answer all of them ASAP! Have a great day!

dawn49
Level 1

Is anyone else having problems since yesterday? Unable to load login page for QOL, have cleared all history, cookies, caches and restarted the devices

Already did all that by finally managing to get to chat online through google.
Bit hard trying to get support when phones aren't available (outside office hours) and struggling to get logged in in the first place!
 
Current situation
Able to login via Safari private window (Latest version all caches and cookies cleared) - but not all functionality works (Cannot load get things done or Bank Transactions)
Able to login via Chrome public window (Latest version all caches and cookies cleared) - but not all functionality works (Cannot get customers, reports, vat,)
Able to login to mobile app on phone
Not able to login mobile app on ipad
 
Been told they will monitor it!!!!!
dawn49
Level 1

Is anyone else having problems since yesterday? Unable to load login page for QOL, have cleared all history, cookies, caches and restarted the devices

Come back to check and now the only thing i can login to is the community!

Can no longer get passed. login from google or safari private or public

dawn49
Level 1

Is anyone else having problems since yesterday? Unable to load login page for QOL, have cleared all history, cookies, caches and restarted the devices

Managed to get in Safari, private window after 3 attempts, using as required and then try to select Sales and the whole thing stops working again.

Can't help thinking you've included various security updates in the latest update that happened yeseterday and it's also impacting performance to load tables up.

 

So frustrating - I pay for a service in cloud to be available to me 24x7 to work and am unable to do that!

JamaicaA
QuickBooks Team

Is anyone else having problems since yesterday? Unable to load login page for QOL, have cleared all history, cookies, caches and restarted the devices

Good job on troubleshooting your end, @dawn49

 

I recognize the inconvenience of paying for a service you cannot use at this time. I'll direct you to our department that handles this situation best.

 

As much as I want to help you, this requires additional information for pulling up your account. With this, I recommend contacting our Support Team for further investigations and providing in-depth troubleshooting. However, they're only available during their operating hours.

 

Here's how:

 

  1. Go to the Help icon and choose Search.
  2. Click the Contact Us button and enter your concern.
  3. Press Continue.

 

See this article for our operating hours: QuickBooks Online Support. It includes the contact number you can call us.

 

Since you've mentioned you can only log in to the Community, were you unable to access your QuickBooks account? If so, use this link instead to reach out to our experts: What can we help you with? Make sure to select the correct region and product.

 

I'm always up to answer any additional questions you may have regarding your QuickBooks payroll. Feel free to reach out to me in the comment section below.

dawn49
Level 1

Is anyone else having problems since yesterday? Unable to load login page for QOL, have cleared all history, cookies, caches and restarted the devices

Having no joy what soever on anything to access other than community today

dawn49
Level 1

Is anyone else having problems since yesterday? Unable to load login page for QOL, have cleared all history, cookies, caches and restarted the devices

Having followed all this raised a call with our fibre supplier as well to check (we had done all the elementary checks with our router and everything in house) but noticed another app we couldn't get into.

Turns out they were aware of an issue which they have now resolved. 
I have finally been able to get in.

 

 

One lesson learnt out of this for Intuit?

Would it be possible to pre warn us when updates are being pushed and the usual requirements we have to do to make sure there are no issues our end?

GeorgiaC
QuickBooks Team

Is anyone else having problems since yesterday? Unable to load login page for QOL, have cleared all history, cookies, caches and restarted the devices

Hi dawn49, thanks for updating this thread

 

It's great to hear you've been able to access your QuickBooks Online account. The system requirements can be found here and are updated regularly when compatibility issues arise.

 

If you do run into any further issues, please get back in touch with our support team.  

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