Account Setup Issue

Did you sign up for a QBO Accountant account?

I signed up for normal online account, in the recent Discount offer

Hi Bilal_Ashraf789 We can see that your account is on hold as our finance team as they are undertaking a compliance check, this usually takes approximately 5-7 business days, we can see that the account was placed on hold on the 11th of January. If you're still not able to access the account on the 21st of January we'd be grateful if you can use the link below to reach out to the support team in your region.https://intuit.me/3kYzCXQ

OK Thanks,
I will wait till 21 Jan 2022.

But Will I be compensated for the days I have to wait now (from 11 Jan to 2022 to 21 Jan 2022),As I have already Paid for the service and I am unable to use it.

Hi Bilal_Ashraf789 You can submit a refund request using the link below.

https://intuit.me/3rlQNGB

Hi Concern,

My Issue is still not resolved its more than 3 Weeks now.

Hi Bilal_Ashraf789, please come and chat with our team on this link so that we can take some account-specific info to determine the cause of this. :)

Did you manage to solve the issue Bilal? I am getting same error

@yahya251 

Try opening the link on your private/incognito browser.

https://quickbooks.grsm.io/UK

It has been a week and i still can't use my account. The sign in issue was resolved. However, when i sign in, it shows that my subscription has been expired a year ago whereas i bought subscription 7 days ago. When i contacted support, they told me to continue conversation on email. It has been almost 2 days and they haven't replied on email

Hello there, yahya251.

There's a possibility that you have multiple accounts associated with your email address. That's why you're seeing the expired subscription and the newly bought one. 

To get an update from the last conversation you had with our support, I recommend contacting them. They can check the status of your subscription.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. In QB Assistant, enter the topic you need help with. You can also enter questions.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:
   • Start a chat with a support expert. Live chat all day, M-F.
   • Call us. M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 6:00 PM.

If you're unable to sign again to your account, here's how to get in touch with them.

1. From the sign in page, select I forgot my user ID or Password.
2. Click Try something else.
3. Select message us for support to connect to an expert via Chat.

Once everything looks good, you can then start using our system. Here's a guide for you: Get started with QuickBooks Online.

Keep me posted if you have follow-up questions about your QuickBooks account, I'll be right here to help you.