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Bilal_Ashraf789
January 18, 2022
Question

Account Setup Issue

  • January 18, 2022
  • 1 reply
  • 1 view

Its been more than 2 weeks, I have paid for subscription and still I am unable to setup my account still getting the message that "We have received your request and will process your sign-up shortly."

1 reply

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
January 18, 2022

Did you sign up for a QBO Accountant account?

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Bilal_Ashraf789Author
January 18, 2022

I signed up for normal online account, in the recent Discount offer

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Bilal_Ashraf789Author
January 18, 2022

Hi Bilal_Ashraf789 We can see that your account is on hold as our finance team as they are undertaking a compliance check, this usually takes approximately 5-7 business days, we can see that the account was placed on hold on the 11th of January. If you're still not able to access the account on the 21st of January we'd be grateful if you can use the link below to reach out to the support team in your region.https://intuit.me/3kYzCXQ


OK Thanks,
I will wait till 21 Jan 2022.

But Will I be compensated for the days I have to wait now (from 11 Jan to 2022 to 21 Jan 2022),As I have already Paid for the service and I am unable to use it.

 

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