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K
Keando
October 3, 2023
Question

QBO Android App Log in issue.

  • October 3, 2023
  • 11 replies
  • 21 views

I had installed QBO on my phone but had to delete and reinstall it. But I am unable to log baxck into the app.again. I get the error message Unable to Sign In. Access has been denied for this operation.

I have installed the app on my wifes phone and can get acess but not on my phone.

I have uninstalled the app on may occasions.

I have rebooted the phone with an without the app installed.

The details I have used to log in to the app allow me to log in to the web version but not the app on my phone.

I have spoke to Customer Services but was told that they are not trained on the app and were unable to help.

Any ideas how to resolve please?

11 replies

A
Ashleigh1
Level 14
October 3, 2023

Hello Keando, thanks for posting on the Community page, have you definitely downloaded the correct app on your phone?  Can you try refreshing the app data and then try log into the app again and see if that resolves it for you. 

K
KeandoAuthor
October 3, 2023

Hi Ashleigh,

 

The App is definitely the QB Online app and NOT the QB Self Employed app.

 

How do I refresh the App data please? I can't get past the sign in page to do anything in the app. When I go to sign into the app it asks for my email/user ID/phonenumber which I enter and then I get the error message. I don't get the opportunity to enter the password.

As mentioned I have installed the app on my wifes phone and can sign in but not on my phone.

K
KeandoAuthor
October 7, 2023

Hello Keando, this is not a known issue no. It is possible the settings are still recognising app that was there possibly it has not completely uninstalled as the screen is not letting you get to enter your password. Can you check in your phone's apps in the phone settings if you can see QuickBooks or any permission for QuickBooks app showing within the apps on your phone? If not have you recently updated your phone itself to a updated version or added any Secuity apps-Emma


Hi Emma,

I have cleared the storage and cache in the app then deleted the app. Restarted the phone and reinstalled the app and the issue still remains.

I have checked saved passwords etc but there are none foor the QB app.

The phone has just been updated to Android 14, there have also been a couple of updates to the app but the issue still remains.

 

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