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K
Keando
October 3, 2023
Question

QBO Android App Log in issue.

  • October 3, 2023
  • 11 replies
  • 21 views

I had installed QBO on my phone but had to delete and reinstall it. But I am unable to log baxck into the app.again. I get the error message Unable to Sign In. Access has been denied for this operation.

I have installed the app on my wifes phone and can get acess but not on my phone.

I have uninstalled the app on may occasions.

I have rebooted the phone with an without the app installed.

The details I have used to log in to the app allow me to log in to the web version but not the app on my phone.

I have spoke to Customer Services but was told that they are not trained on the app and were unable to help.

Any ideas how to resolve please?

11 replies

A
Ashleigh1
Level 14
October 3, 2023

Hello Keando, thanks for posting on the Community page, have you definitely downloaded the correct app on your phone?  Can you try refreshing the app data and then try log into the app again and see if that resolves it for you. 

K
KeandoAuthor
October 3, 2023

Hi Ashleigh,

 

The App is definitely the QB Online app and NOT the QB Self Employed app.

 

How do I refresh the App data please? I can't get past the sign in page to do anything in the app. When I go to sign into the app it asks for my email/user ID/phonenumber which I enter and then I get the error message. I don't get the opportunity to enter the password.

As mentioned I have installed the app on my wifes phone and can sign in but not on my phone.

G
GebelAlainaMQuickBooks Team
QuickBooks Team
October 7, 2023

Hi Emma,

I have cleared the storage and cache in the app then deleted the app. Restarted the phone and reinstalled the app and the issue still remains.

I have checked saved passwords etc but there are none foor the QB app.

The phone has just been updated to Android 14, there have also been a couple of updates to the app but the issue still remains.

 


Thanks for keeping us updated about your concern about logging in to your QuickBooks account in the mobile app, @Keando. Let me share some insights on how to get this handled properly.

 

We can understand the importance of using our program without issues. If you've tried all the troubleshooting steps shared in this thread, you get the same concern with opening your QuickBooks account in a mobile app.

 

We recommend contacting our support team so they can check if there's a reported issue about this matter and can create a ticket for investigation if needed. They have the necessary tools to look into your account in a secure space via screen-sharing sessions with you. See this link for details: QuickBooks Online Support.

 

In the meantime, you can use your mobile browser as a workaround to open your account and continue working with the tasks at hand. Please check this article for your reference: QuickBooks Online access for mobile devices.

 

We'll be around if you need more help managing your QuickBooks account. Take care always, and have a good one, @Keando!

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