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Dode
Level 2

Bank Reconnection does not work and stuck in loop

Hello,

 

Hope you are well.

In UK, not bank needs to be reconnected every 90days. I tried to do so today and it just does not work.

I press reconnect from notification, press button and get separate page for reconnection, press button to reconnect, I get forwarded to my bank, add all login details, log to my bank connect, go back to qbooks it says connected, all done, got tick and then 1second later page refreshes back to where I was previously and ask me to reconnect. Tried many time and just stuck in the loop. I'm not getting any errors, nor I work with bank in additional notification message, neither I get those additional errors mentioned in that message. 

 

Does anyone has same issue and found a solution?

 

Thank you 

Solved
Best answer January 10, 2022

Accepted Solutions
GeorgiaC
QuickBooks Team

Bank Reconnection does not work and stuck in loop

Hi Dode, thanks for your post - if the account does not update following the re-authorisation process, you may be experiencing a 350 banking error which can be fixed by disconnecting and re-connecting the account. To disconnect, select the pencil icon above the bank balance > edit account info > tick 'disconnect this account on save' > save - you can then re-connect by selecting 'Link account' on the banking dashboard. Please check that any transactions in the 'For-Review' tab have been added/matched before disconnecting, as they may be removed in the process. :woman_technologist:

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9 REPLIES 9
GeorgiaC
QuickBooks Team

Bank Reconnection does not work and stuck in loop

Hi Dode, thanks for your post - if the account does not update following the re-authorisation process, you may be experiencing a 350 banking error which can be fixed by disconnecting and re-connecting the account. To disconnect, select the pencil icon above the bank balance > edit account info > tick 'disconnect this account on save' > save - you can then re-connect by selecting 'Link account' on the banking dashboard. Please check that any transactions in the 'For-Review' tab have been added/matched before disconnecting, as they may be removed in the process. :woman_technologist:

Siobhan
Level 3

Bank Reconnection does not work and stuck in loop

Hi

 

I've had the same issue, have disconnected the bank feed and now trying to reconnect, the Barclaycard page to input the login details remains blank - see screenshot attached.  

 

This is soooo frustrating!  I'm not blaming QuickBooks at all.  Just seems nothing about reconnecting with Barclaycard is ever straightforward - ie, the functionality to keep individual card holders' data feeds separate was just removed without any notification last year too but took months of shilly-shallying around till we just gave up and had to accept it. Grrr.

 

GeorgiaC
QuickBooks Team

Bank Reconnection does not work and stuck in loop

Hi Siobhan, thanks for joining this thread - please check that you have pop-up blockers disabled and then try adding the account by signing into QuickBooks through a private browsing/incognito window (on Chrome or Microsoft Edge press Ctrl-Shift-N to open this). :woman_technologist:

Siobhan
Level 3

Bank Reconnection does not work and stuck in loop

Hi GeorgiaC - thank you!  I've done as suggested and it worked - hurrah!

 

I'll try to remember that as a workaround next time.  Because there will be a next time ;)

EmmaM
QuickBooks Team

Bank Reconnection does not work and stuck in loop

Thanks for letting us know Siobhan. Happy that worked for you and that the connection is up and running again:smiling_face_with_smiling_eyes:

elx
Level 1

Bank Reconnection does not work and stuck in loop

Could admin please post photos of procedure for disconnecting then reconnecting a bank account. I am unclear of what page I need to be on to start that process and am scared of loosing info so close to tax deadline.

MirriamM
Moderator

Bank Reconnection does not work and stuck in loop

Good to see you in this thread, @elx.

 

You, able to connect your bank account is my top priority.

 

For your visual guidance in connecting your bank account, here's a video that you can check for further details: How to connect your bank account & credit cards.

 

Once your transactions download, you're now ready to categorise them to organize your income and expenses. For more details, feel free to check out this article:  Categorise and match online bank transactions in QuickBooks Online.

 

Post again here if you have additional concerns about reconnecting your account. I'd be happy to assist you further. Have a great day ahead.

elx
Level 1

Bank Reconnection does not work and stuck in loop

Thanks for your reply. However, I spend 3 hours this afternoon trying to fix this 350 banking error. I have followed all instructions. I still cannot get QB to reconnect with my bank account. It is urgent now as I am trying to do my tax return. That is the only reason I pay for QB

Divina_N
QuickBooks Team

Bank Reconnection does not work and stuck in loop

Let's get rid of that banking error and connect your bank in QuickBooks Online (QBO), @elx.

 

In QBO, banking error 350 means that your bank connection has expired. To fix this, you'll have to disconnect and reconnect your bank in QBO. Since you've mentioned that you've already performed the steps provided in this thread and still experiencing the same issue.

 

In this case, you can access your account in an incognito browser to have a clean slate. The private mode will give you a fresh start and errors held in cache or cookies will no longer apply. Below are the shortcut keys you can use:

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

Once signed in, attempt to disconnect and reconnect your bank again

 

If this works, I'd recommend clearing the cache of your regular browser. This will refresh website preferences that might be causing problems when opening QBO. If the same thing happens, you can use other supported browsers to connect your bank.

 

However, if the issues persist after performing the troubleshooting steps above, I'd suggest reaching out to our Customer Care team for further assistance in fixing the error. 

 

You'll want to ensure you categorise your bank transactions correctly to make sure they are allocated to the correct accounts in your QBO company. 

 

Leave a reply below if you have any other banking concerns. I'm always around to lend you a hand. Take care.

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