cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Visit this post for a list of recent banking issues in QuickBooks Online.
Relhcstirt
Level 2

Banking Feed

Hi,

We have successfully set up our Bank feed for QBO. 

our issue is that the link is supposed to last for 90 days before you are prompted to reconnect.

This seems to be happening more regular than that, more like once a month.

How can I ensure that this only happens every 90 days.

Thank you. 

3 REPLIES 3
GeorgiaC
QuickBooks Team

Banking Feed

Hi Relhcstirt, thanks for your post - the link should remain stable and syncing for 90 days, can we check which provider you're with and whether you've updated any bank security details during this time such as password, or have been issued with a new PINsentry device? 

Relhcstirt
Level 2

Banking Feed

Hi GeorgiaC,

We are with Bank of Ireland.

No we haven't updated any bank security details.  

GeorgiaC
QuickBooks Team

Banking Feed

Thanks Relhcstirt, if you're continuing to experience this problem, please come and chat to us on this link so that we can take some account-specific info that will allow us to check the connection in the background. 

Need to get in touch?

Contact us