We're currently aware of the frustration caused by Co-Op Bank UK connection issue in QuickBooks Online (error 590 & 350). we are working with the bank directly to resolve the issue.
I'll be updating this thread with the status of a fix as soon as we get more information.
I've just taken on a new QuickBook client, and am having lots of problems with their set-up. The first of these being that thei Co-Op business account will not link, and has not been linked since June 2022! Please help
Hi Camilla, thanks for posting on this thread - the 590 and 350 errors are currently impacting all Co-Operative bank accounts (business, personal and credit card). If you're urgently needing to enter transactions for this account, please import these via CSV. We'll be updating this thread once the errors are resolved, at which you'll be able to connect the bank to the same Chart of Account in QuickBooks as the imported transactions.
This has now been ongoing for 10 days. When will this be resolved, please give a time frame as I was told a week ago that it would be done by the end of the month. It's now the 31st and no resolution in sight.
If it's not resolved soon I will have to look at alternative software and banking.
This is clearly a QB programming issue as it can be retrieve by other methods mentioned here.
The fact that it's members of this community doing QB job for them is a disgrace to be honest. It shouldn't be taking your team weeks to find resolutions to issues.
It took over a year to sort the Virgin Money Credit Card issue and when I posted the resolution I was still told I was wrong by QB Staff!
Hi mdj101, thanks for joining this thread - we fully understand the frustration being caused by this. We're continuing to work with the Co-op bank for both reported errors, though at the moment, we do not have a confirmed date for resolution. We'll be updating all customers added to the investigation, as well as here, when a fix has been deployed.
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