It will be my pleasure to help you get to the bottom of this, robwi2709-hotmai.
Here are some of the possible reasons you're having trouble connecting your Virgin Money to QuickBooks Online (QBO):
- The bank has multiple names on our list.
- The bank is performing system maintenance.
- There are notifications on your bank’s website that need your attention.
- The bank isn't a participating financial institution if this is the first time you connect it to the program.
Just to verify, did you receive any errors? I'd appreciate any further details so I can provide an accurate solution.
If you happen to get some errors, you can check out this article and find some fix here: Open banking connection errors in QuickBooks Online
If this isn't your first time connecting the bank to the system, please make sure you use the URL for your bank's website. This ensures that you are utilizing the right Virgin Money listing. Here's how:
- Go to Banking from the left menu.
- Select Add account.
- On your bank website's screen, copy the URL and then paste it in to the Enter your bank name or URL search box.
- Choose the bank emblem.
- Manually enter your User ID and Password for the financial institution website.
- Click Continue.
- Complete the extra security verification and select Connect.
- Select the Account type drop-down menu to your bank account.
- Click Connect.
Second, let's manually update your bank account. This refreshes the bank connection within the program. Just go back to the Banking menu. Then, select Update at the upper right.
You can also contact your bank to see if there are any maintenance updates available or to request a QuickBooks connection. If everything is fine with your bank, make sure to select the correct bank name when connecting the account.
For future reference, I'm linking an article that will help you with managing your online banking in QBO.
Please let me know how it goes or if you have any follow-up questions about banking. I'll be here if you need further assistance. Take care always.
