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Mohammed Meah
February 28, 2022
Solved

Keep getting error with Co-Op Banking feed authorisation

  • February 28, 2022
  • 1 reply
  • 1 view

I keep getting the following error when attempting to update my business banking feed:

 

Something kept us from getting any transactions here right now, and that's all we know. Try again in a few hours. (102)

 

It has been 4 days and I am unable to refresh the feed. Any suggestions? It was working absolutely fine for the last few months.

Best answer by JasroV

Good to have you joined this thread, Jon.

 

I appreciate you for sharing the details you've done in fixing the issue

 

Were you able to perform the steps shared by colleague DivinaMercy_N above in updating your bank? If not yet, I suggest performing them to get around the issue.

 

If you still have that issue, the last step we'd suggest would be completely disconnecting and reconnecting the connection, to do that go to the chart of accounts page>click on the dropdown next to account history>edit>put a tick in the disconnect account on save box and then save as. Go back to the banking page and add the account, making sure to use the search function to type in the bank to make sure you get the correct connection. When you connecting it should allow you to select the date you want to pull bank transactions from.

 

You do have the option to manually upload transactions by uploading an excel CSV of   transactions more information can be found in the highlighted article. When everything is all set, you can categorise and reconcile your accounts whenever you're ready.

 

I'll be around if you have other follow-up questions about your transactions and bank accounts. Simply add them in your reply and I'll take care of them for you. Have a good one and keep safe!

1 reply

DivinaMercy_N
DivinaMercy_NModerator
Moderator
February 28, 2022

I'm here to ensure you'll be able to update your bank feeds in QuickBooks Online (QBO), @Mohammed Meah.

 

In QBO, banking error 102 is usually caused by a problem or maintenance issue on your bank's end. To get rid of the error, below are the troubleshooting steps you can perform.

 

First off, let's manually update your bank's connection:

  1. In your QBO account, go to the Banking or Transactions menu.
  2. Then, from the banking page, click the bank you're having issues with.
  3. Next, select Update.

 

If you still see the error, let's now check your bank's website to verify if everything is working fine on their end. Here's how:

  1. Log in to your bank or credit card's website.  If you're having trouble signing in, please reach out to your bank company about the next steps.
  2. Once signed on, look for any messages, notifications, or alerts. This should tell you if something isn't working.
  3. Then, review your account pages, account history, and transactions. If you can't see these, there may be connection issues.

 

If confirmed that everything is fine, update your bank again to refresh the connection in QBO. As a reference to the process above, feel free to visit this article: Fix bank error 102 and 105.

 

However, if the issue persists after 48 hours, I'd highly recommend reaching out to our Customer Care team to further investigate the issue. They have the necessary tools to pull up your account and check what's preventing you to update your bank feeds. 

 

It is also recommended to regularly review your accounts in QBO to make sure the amounts match your real-life bank and credit card statements. 

 

Keep me posted if you need additional assistance in updating your bank feeds in QBO. I'm just around the corner to help. Take care always. 

J
Jon 1
March 8, 2022

I am having the same issue as @Mohammad11 meah.  

I keep either getting error 102, or error 185.  There doesn't appear to be any reason why one or the other.  This has been the case for over a week now.  

 

I have normal access to the Co-Op bank web-site, so it s not the bank's side.  

 

Help ...

JasroV
JasroVAnswer
Level 8
March 8, 2022

Good to have you joined this thread, Jon.

 

I appreciate you for sharing the details you've done in fixing the issue

 

Were you able to perform the steps shared by colleague DivinaMercy_N above in updating your bank? If not yet, I suggest performing them to get around the issue.

 

If you still have that issue, the last step we'd suggest would be completely disconnecting and reconnecting the connection, to do that go to the chart of accounts page>click on the dropdown next to account history>edit>put a tick in the disconnect account on save box and then save as. Go back to the banking page and add the account, making sure to use the search function to type in the bank to make sure you get the correct connection. When you connecting it should allow you to select the date you want to pull bank transactions from.

 

You do have the option to manually upload transactions by uploading an excel CSV of   transactions more information can be found in the highlighted article. When everything is all set, you can categorise and reconcile your accounts whenever you're ready.

 

I'll be around if you have other follow-up questions about your transactions and bank accounts. Simply add them in your reply and I'll take care of them for you. Have a good one and keep safe!

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