Metro Bank Connection Unavailable

Hi nicholasthurlow-, thanks for joining the Community. We're aware of an issue in which customers attempting to update their connection or connect a Metro Bank (UK) account for the first time are unable to do so and are seeing an error message  "Metro Bank (UK) - Personal and Business is not available - Under maintenance". Our team are currently working to resolve this, and we've added you to the investigation (INV-85769 - Metro Bank (UK)-Error 102- Personal and Business is not available) so that you'll receive all updates going forward via email. 

Can you add me to the list too. 

This is still ongoing. Looks like when QB is trying to connect, MetroBank then text a code to enable access (2FA?) and there isn't anywhere to enter this in the QB interface. 

Hello, Daryl6. 

I checked your post and found that you raised a similar concern in another thread. My colleague already responded to the identical one. You can view her response by clicking on this link.
 

https://quickbooks.intuit.com/learn-support/en-uk/banking/re-metro-bank-uk-error-102-personal-and-bu... 

Once resolved and re-connected, your transactions will automatically be downloaded. All you have to do is review and/match them to the existing entries in QuickBooks to keep your account updated. For the step-by-step guide, you can refer to this article: Categorise online bank transactions in QuickBooks Online.

Please don’t hesitate to add a comment if you need further assistance managing your bank account. We’ll be here. Take care always!

Please add me too. Is this going to be resolved soon?

We appreciate you for notifying us about your similar banking experience in QuickBooks Online, Adam.

The Community is a public forum, and for security reasons, we cannot access your account information. I suggest getting in touch with our Customer Support team. This gives them access to your account in a more secure environment and adds your account to the list of users who are affected by the ongoing investigation.

In addition, we are unable to provide an exact timeline for the resolution. You'll receive email updates from our team regarding the case's status.

Here's how to contact support:

1. Log in to your QBO account.
2. Click on Help (?).
3. Under QB Assistant, enter your concern.
4. Click on Contact Us to connect with a live support specialist.
5. Select a way to reach us:

• Start a chat with a support expert. Live chat all day, M-F.
• Call us. M-F, 8:00 AM to 10:00 PM, and S-S, 8:00 AM to 6:00 PM.

If you're all set and you'd like to manage transactions and fix discrepancies on your books, feel free to check the following modules:

• Categorise and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

You can always get back to us if you have clarifications or need more assistance with banking or QuickBooks. I'm here to back you and your business. Keep safe.

Do you have an update as to when this issue might be resolved, I have a number of clients who all use Metro bank and have the same issue with bank connection.

Hi ryan163, thanks for joining this thread. Our engineers have found the root cause of the issue and are working to develop a fix - we'll be updating this notice a soon as the fix goes live in product. :)

Hi.  I would be grateful for an update on the Metro Bank connection issue please and would be grateful if you could let me know when it is resolved.  I have 3 clients who use Metro Bank and it has been a week now since we were last able to update the bank feed.  thank you

Hi HGibson87, thanks for joining the Community - we're still currently investigating this issue and will be keeping you updated on our investigations via email. In the mean time, if you need to import transactions from your bank into QuickBooks you can do so using a CSV:

QuickBooks Online/ QuickBooks Online Accountant - Manually upload transactions into QuickBooks Online
QuickBooks Self Employed - Manually import transactions into QuickBooks Self-Employed

Hi, same problem here.
It's been quite common with Metro I think. Not sure if it's the bank or if it's Quickbooks.

Am asking myself if I might need to change banks or accounting packages.

Can you give us a timescale as to when you expect the 'repair' to be complete? The timing is terrible for UK users as we have the VAT quarter to deal with at the moment.

Hi DeeGee, this issue is under high priority with our banking team though we don't currently have an expected date for resolution. We've added you to our internal investigation so that you'll receive all updates via email, and recommend importing transactions via CSV if you need to update the account in QuickBooks urgently. 

I'm also affected by this, so just checking in for updates....it seems to have changed this week - the balances on the accounts have changed but i have no transactions still, so its sort of half logging in....

Hello Andy we can see you have been linked to the investigation already, soon as there is any updates you will receive an email to let you know.

Yes I noticed that too.

Thought it was fixed when I saw that.

Please can someone let us know why this happened and when it will be resolved 

Hi there, @AEP.

Our product engineers are still looking for a fix regarding this issue, and we don't have a specific time frame for when it'll be resolved.

Rest assured, you'll get an update on the resolution status of the issue. If you haven't yet, I recommend contacting our QuickBooks Support Team. This way, they can add your company file to the list of affected users. 

To reach them, you can follow the steps shared by my colleague Mich_S above.

Meanwhile, you can manually upload your Metro Bank transactions into QuickBooks as a workaround. After importing them, you can check out this article to learn how to categorize them: Categorise and match online bank transactions in QuickBooks Online.

Thank you for your patience while working on fixing it. Please know that the Community forum is always open to you again if you have other concerns with QuickBooks. 

Hi Mark

Please add Best Choice Cleaning Ltd to the list of customers no longer able to connect to Metro Bank. 

It was working up to early last week when it suddenly was unable to update the bank transactions. I have received the code 101 and also sometimes 108 when trying to resolve it. This is highly inconvenient especially at this time of year we all have Vat returns, end of year accounts etc to do and this ongoing problem is just unacceptable. 

When we rang Quickbooks your operative advised us that Metro bank is no longer compatible with Quickbooks?? Is this true, and if not as its been over a week we all need to know when a fix will be complete. 

No warning was ever given by quickbooks or Metro Bank for either this error or, if it is the case, the removal of permission by Metro Bank.

At the risk of losing a large amount of customers as others have asked what is your time line for a fix? Telling us its " a priority" simply isn't sufficient. 

Regards 

Best Choice Cleaning Ltd

Morning All,

FYI

As of this morning it looks as if the bank reconciliation is working. 

Not for me - still the same as Monday - balances are correct but no transactions. 

Not for me either. Total updates but no transactions.

This is all fixed for me now. 

Fixed for me too now, thankyou everybody.

Still Not fixed for me

Hi rhadenelectrical

We're aware of an issue where some customers are receiving an error 103 or 106 when updating their Metro Bank (UK) in QuickBooks. Do you see either of these errors on your banking dashboard?