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Visit this post for a list of recent banking issues in QuickBooks Online.
Simon J
Level 1

MetroBank Open Banking Not Working Again

Further to previous issues with QBO's open banking to MetroBank, this had appeared to be resolved and was working as off Thursday last week (17th September). However I have been trying to update my bank account this morning and the connection appears to be down again.

 

Is anyone else experiencing problems with the MetroBank connection again?

Solved
Best answer September 23, 2020

Accepted Solutions
Ashleigh1
QuickBooks Team

MetroBank Open Banking Not Working Again

Hello Simon J, 

 

Welcome to the Community page, 

 

When you try and reconnect your Metro bank are you getting any error messages or codes?

 

If so could you send us a screenshot of them please. 

View solution in original post

17 REPLIES 17
Ashleigh1
QuickBooks Team

MetroBank Open Banking Not Working Again

Hello Simon J, 

 

Welcome to the Community page, 

 

When you try and reconnect your Metro bank are you getting any error messages or codes?

 

If so could you send us a screenshot of them please. 

View solution in original post

Simon J
Level 1

MetroBank Open Banking Not Working Again

Hi,

 

Seems like was just a temporary issue. I tried 3 or 4 times between 9 & 12 but unfortunately didn't take a screenshot of the actual error message/ code.

 

Just tried again now (15:00 BST), however, and it's working again so assume whatever the issue was is now resolved.

 

Thanks for coming back to me.

 

Kind regards,

 

Simon.

Ashleigh1
QuickBooks Team

MetroBank Open Banking Not Working Again

Thanks, great to hear Simon that your Metro bank is all connected back up again for you. 

DeeGee
Level 2

MetroBank Open Banking Not Working Again

Hi Simon, I wonder if you have a moment as you seem to have everything working now.

Attached is what I see when I log on to QB. Would I be right in saying that you were in a similar situation?

Did you upload and get QB up to date before linking to Metro again?

 

Did you just click, "Link Account", and choose Metro from the list as you would have done first time around?

 

Thanks, DG.

 

Ashleigh1
QuickBooks Team

MetroBank Open Banking Not Working Again

Hello DeeGee, 

 

Thanks for posting on this thread, 

 

Can you try re-adding the whole connection to see if that works for you. So if you could disconnect the metro account can do this by clicking the little pencil icon on the blue tile on the bank name , a pop up will show if you can tick disconnect on save then click link account and reconnect the account up and see if that brings your transactions though for you. 

 

If you still have issues let us know. 

DeeGee
Level 2

MetroBank Open Banking Not Working Again

Hi Ashleigh, thanks for coming back so quickly.

 

When I click the pencil icon, I see the below. Shall I try and edit?

Also, do I need to upload a csv and bring the account up to date first?Screenshot 2020-10-07 at 15.34.34.jpg

Ashleigh1
QuickBooks Team

MetroBank Open Banking Not Working Again

Hello DeeGee, 

 

Yes sorry, click on edit account info then you should see the pop up box to then tick discount account. 

 

When you reconnect the account it should ask you when you would like to bring your transactions in from so if say the last transaction was brought in on the 1st august you would put the 2nd august and it will bring the transactions in from august to now. 

DeeGee
Level 2

MetroBank Open Banking Not Working Again

Ok cool, thanks. I'll try it now.

DeeGee
Level 2

MetroBank Open Banking Not Working Again

HI, so I've tried that Ashleigh and Metro is reconnected but............

The transactions between October 1st and today, (I did make sure to choose that date in the dialogues), have not appeared or review even after clicking update.

 

(My last upload included everything up to September 30th).

 

EDIT: 

It's Ok Ashleigh, I had to actually leave the banking page and go back to it at which point the transactions appeared.

GeorgiaC
QuickBooks Team

MetroBank Open Banking Not Working Again

Hi DeeGee, thanks for getting back to us on this thread, we're pleased to hear those are showing for you now 🙂

DeeGee
Level 2

MetroBank Open Banking Not Working Again

No, thankyou.

 

Was a very prompt an appreciated response.

JulieTilke
Level 1

MetroBank Open Banking Not Working Again

The link seems to be down again and has been for several days......................................

Any update?

DeeGee
Level 2

MetroBank Open Banking Not Working Again

Don't know if it helps or what country you are in Julie but I have checked as at 10:35 today and it is working for me.

I find the connection hit and miss but it's odd that it's working for some and not for others.

Quickbooks has a desktop application, have you tried that?

 

Oddly enough although I have just this second 'successfully??' updated the website graphics shows an update of a day ago???

 

 

OK, weirdly enough after telling you to check the desktop app, that is just now showing as offline.

Ashleigh1
QuickBooks Team

MetroBank Open Banking Not Working Again

Hello JulieTilke, 

 

Thanks for posting on this thread,

 

Due to post Brexit, there is a connection issue that we are aware of that our customers are having with the metro bank that our engineers are working on still, the workaround is to import your transactions via CSV until the issue is fully resolved. 

Liz B
Level 2

MetroBank Open Banking Not Working Again

I can believe there is a glitch, but blaming Brexit is beyond lame.

JulieTilke
Level 1

MetroBank Open Banking Not Working Again

Thanks .

 

Maybe, I've just been unlucky.

Just managed to successfully update via the website, even though the desktop app was still giving me the pesky 'Sorry, we can't update your account. Please wait a few hours and try updating again (102)' when I tried. No luck with the mobile (IOS) version of the app either.

 

The link just seems really unreliable. I'm UK based, but I can't see that should make any difference at all.

 

 

JulieTilke
Level 1

MetroBank Open Banking Not Working Again

Maybe the coronavirus has infected the codebase?

 

Thanks again Smiley Happy

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