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R
robtv
January 31, 2023
Question

Broken co-op feed?

  • January 31, 2023
  • 1 reply
  • 3 views
I have had the same issue, but have managed to reconnect using the exact same process EXCEPT that i did it through the 'manage connections' option in the drop down on the banking page. worked for me! Its in the 'link account ' menu top right.

1 reply

G
GeorgiaC
Level 13
January 31, 2023

Hi robtv, thanks for sharing this workaround - we'll continue to work with the Co-operative bank until all feeds are able to be updated as expected in QuickBooks. 🙂

M
mdj101
January 31, 2023

This doesn't work completely.

 

It misses transactions.

R
robtvAuthor
February 22, 2023

I am getting sick and tired of this issue. I have dozens probably of cases raised about this connection failure, and qb 'customer care' repeatedly close them down as resolved. my tax affairs and business are in a mess. Ive requested that while they dont provide any service they stop charging, but this gets ignored completely. I have had to prove REPEATEDLY that im not an idiot and know how to connect a bank, and get told to try all the very obvious fixes I have already tried over and over. this level of customer service is appalling and I have spent hours in chat and trying to reconnect unsuccessfully. Im closing my QB account as soon as it updates, and trying QuickFile. QB your customer service is a disgrace and im making that evident on trust pilot etc. Why won't you talk to me?????

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