Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
D
debmedusa
June 25, 2019
Question

Broken connection with First Direct

  • June 25, 2019
  • 2 replies
  • 0 views

For the last five days I cannot connect to my First Direct account. Connection to Santander account is fine.

 

On my phone I get an error message 101, but no error message on desktop. 

 

Any suggestions?

 

thanks

Deb

    2 replies

    E
    EmmaM
    Level 10
    June 25, 2019

    Hello Debmedusa

     

    First direct had maintenance on their website and have made changes to the log in flow which has changed from username>password>memorable word to username>memorable word>password, As a third party connecting to your bank we were not aware this change was coming and we then have to change in the QuickBooks the login flow to match the First Direct change.

    There has been an escalation raised by our banking engineers we will add your company and email you when this is resolved

     

    In the meantime you have the option of uploading a CSV to bring in transactions(on the guide go from step 2 in the attached article)

     

    Emma

     

      F
      Frank24
      June 25, 2019

      Can you please add me to the list for an update on the resolution of this issue please?

       

      cheers

      Frank

      BettyJaneB
      BettyJaneB
      Level 9
      June 26, 2019

      Hello I too have this issue and have deleted my bank feed thinking this would mean i could easily re-add the feed once im able to log in again and now have no transaction lines or data for the last year and a half which is really worrying.. Am i able to recover this information? please notify me when i will be able to log back in. this is really frustrating too. 


      Thanks for bringing this concern to my attention, @alysandra.

       

      I'd like to give some details about deleting bank feed in QuickBooks Self-Employed.

       

      Once a bank account has been deleted, transactions won't sync automatically once reconnected. However, you can download those transactions again. Take note that when you reconnect your account, you can only download transactions ranges from 30 to 90 days. 

       

      If you want to bring in data that precedes this period, you'll need to export it from your bank first, and then import it into our app. To do that, please follow the outlined procedure found in these links: 

      I'd also suggest reaching out to our Customer Care Team so you'll be added to the list of the affected users of the ongoing investigation. 

       

      Please let me know if you have any questions about these steps or anything QuickBooks related.  Have a wonderful day.

      C
      CH29
      June 27, 2019

      I have the exact same problem and am no longer able to connect to First Direct. 

      P
      payment after leaving
      Level 10
      June 27, 2019


      Hi CH29

       

      We would be grateful if you can DM us on Twitter or PM us on Facebook with the email address associated with your QuickBooks account. We will add your details to the on-going product investigation.

      Need QuickBooks guidance?
      Log in to access expert advice and community support instantly.
      Terms & ConditionsAccessibility statement