Home Currency Adjustment error: A Problem occurred

admin_lqos · ‎November 07, 2018

Every month, we re-adjust the month end foreign currency based on our bank rates versus the QB rates. When we tried to run the Home Currency Adjustment tool for October 2018, after selecting and entering the date and new currency value and selected the Type accounts, when clicking on the Save & Close button, I get the error: A problem occurred and the home currency adjustment was not saved. Recreate the adjustment and try again.

This is a common month end task that we run so not sure what has changed.

Thanks,

Mathew

AlcaeusF · ‎November 09, 2018

Hey there, admin_lqos.

I want to make sure you'll be able to enter a particular value for the currency adjustment. Let me route you to the support you need to fix the issue.

I've tried to replicate this concern on my end, and I'm able to adjust the value using the amount stated above. We have our Phone Support Team that will help you further check the QBWin.log data to determine the cause of the error message.

Please reach us through these steps:

1. Go to: https://help.quickbooks.intuit.com/en_US/contact

2. Choose QuickBooks Desktop.

3. Choose your QuickBooks Desktop version.

4. Select a topic.

5. Scroll-down and click the Get Phone Number button.

If you need anything else concerning the Home Currency Adjustment, please don't hesitate to let me know. I'll be here to help.

View solution in original post

EmmaM · ‎November 07, 2018

Hi Matthew

I have tried testing this and the home currency adjustment tool seems to be working . Can I just ask what browser you are using so we can eliminate it being a browser related issue

Regards

Emma

admin_lqos · ‎November 07, 2018

So I narrowed down the problem to one of the Types. Out of 4 Account Types, we were able to Adjust the Home Currency for 3 of 4. The the 4th is really the account that matters.

What would cause the Home Currency Adjustment not to work?

EmmaM · ‎November 07, 2018

What is the 4th account is it a particular currency or account type? The error message you are getting is a generic error which does not give me any clues. The Home currency adjustment tool usually works which is why It could possibly be a browser issue just repeating the same error

can you try in an icognito / private window?

admin_lqos · ‎November 07, 2018

So just to add context, this is for Quickbook 2016 Desktop version, no browsers are used.

We successfully were able to run Home Currency Adjustment on a Vendor, Bank and Customer but another one of the Customer records gives us the error when running the Home Currency Adjustment. So it seems to be limited to this one particular Customer record. What are things we should look for?

Looking at the QBWin.log, here is the exact error, with surround messages when the Adjuster is run:

qbdatasyncdatamgr.cpp (433) : CHECKPOINT: 3468: Wed Nov 07 10:44:29 Modal qb windows are closed.
performancemeasure.cpp (130) : CHECKPOINT: 3468: Wed Nov 07 10:44:29 Event:{"Window":"Warning"}; wall time: 1042.44 ms, busy: 988.43 ms.
performancemeasure.cpp (130) : CHECKPOINT: 3468: Wed Nov 07 10:44:29 Event:{"Form":"Message:","Extra":"A problem occurred and the home currency adjustment was not saved.\r\n\r\nRecreate the adjustment and try again.","Window":"Warning"}; wall time: 1043.52 ms, busy: 988.43 ms.
mainfrm.cpp (2100) : CHECKPOINT: 3468: Wed Nov 07 10:44:34 MainFrame - reached [InitMenuPopup]

Would there be any other relevant logs to see what is causing the error?

Mathew

admin_lqos · ‎November 07, 2018

And now I realize that his posting is in the wrong forum. Hopefully the error is common across all platforms.

EmmaM · ‎November 07, 2018

Hello admin_lqos

I will pass this on to our deskop specialist to look at further for you as we do not have any issue currently Quickbooks Online

Regards

Emma

Rose-A · ‎November 09, 2018

Hey there, @admin_lqos.

I want to make sure you'll be able to adjust your home currency in QuickBooks Desktop. So let me point you in the right direction.

To review the QBWin.log error, I'd recommend contacting our phone support for assistance. They can take a look at your account in a secure environment and make sure your questions are addressed accordingly.

Agents have the necessary tools like screen-sharing to get you back up and running. Here's how you can reach them:

Go to: https://help.quickbooks.intuit.com/en_US/contact.
Choose your QuickBooks Product.
Select your QuickBooks version.
On the Contact Us page, click a topic.

I've got your back if there's anything else I can help with. Take care. Have a great rest of your day!

admin_lqos · ‎November 09, 2018

So it turns out the exchange rate we were trying to use seemed to have an issue. We were trying to adjust to value of 1.3142 and it wouldn't accept it. Using 1.31419 or 1.3143 works. Not sure why this particular value would cause an error.

Anybody have any thoughts?

AlcaeusF · ‎November 09, 2018