Linking bank account

Hi DonnaMichelle, thanks for joining the Community - we offer connections to Santander business and personal bank accounts; please try connecting via a different web browser/incognito window and ensure that you're selecting the option for Santander and Cahoot (UK). If you're still unable to connect following these steps, get back to us below. :)

Hi Georgia

thanks for your message. I’ve tried a different browser and unfortunately I get the same. It’s saying I only have one account, which is my E saver. This isn’t the case as I also have a business account. Not sure what else to do? 

Hi there, @DonnaMichelle. Thanks for updating us after trying on a different browser. 

To clarify, are you using QuickBooks Self-Employed or QuickBooks Online? I recommend reaching out to our Customer Care Support team. This way, they can take a closer look at why you can't connect your Santander business account. They'll also raise a ticket to our engineering team if needed.

Here's how:

1. Go to this link: Contact Support. 
2. From the Which product is your question about? dropdown menu, select QBSE or QBO.
   
3. Enter your concern and click Continue.
4. Select a way to connect.

Meanwhile, you'll want to download your transactions from your internet banking website into a CSV file. Then, upload it to QuickBooks. For the detailed steps, click on the link below for which product you're using:

• QBSE
• QBO

Please know that you're always welcome to post if you need more help with managing your bank feeds. We're always here to have your back. Have a great day! 

Hi. I’m using the self employed quick books. 

I have t been able to use online support as when I complete the question part and click on ‘I’m not a robot’ in order to start chat, it’s just continuously buffers. It did yesterday and still today so I’m unable to chat with anyone for support. Thanks 

 Hello DonnaMichell, thanks for that information could you please reach out to us on Facebook or twitter with a DM/PM of your issue and your email address that is linked to your account so this can be looked into more for you 

Facebook  https://www.facebook.com/QuickBooksUK 

Or 

Twitter https://twitter.com/QuickBooksUK