Linking bank account

Forum|Forum|3 years ago
February 6, 2023
5 replies
9 views

I’m new to this. I’m trying to link my Santander business account but Quick Books are only finding my E Saver account so I currently can’t link my account. Santander say it’s not a fault with them as my account is live and listed.
can anyone help? I can’t get through to anyone online at quick books.

GeorgiaC

Level 13

Hi DonnaMichelle, thanks for joining the Community - we offer connections to Santander business and personal bank accounts; please try connecting via a different web browser/incognito window and ensure that you're selecting the option for Santander and Cahoot (UK). If you're still unable to connect following these steps, get back to us below. 🙂

DonnaMichelleAuthor

Hi Georgia

thanks for your message. I’ve tried a different browser and unfortunately I get the same. It’s saying I only have one account, which is my E saver. This isn’t the case as I also have a business account. Not sure what else to do?

Ashleigh1

Level 14

Hi. I’m using the self employed quick books.

I have t been able to use online support as when I complete the question part and click on ‘I’m not a robot’ in order to start chat, it’s just continuously buffers. It did yesterday and still today so I’m unable to chat with anyone for support. Thanks

Hello DonnaMichell, thanks for that information could you please reach out to us on Facebook or twitter with a DM/PM of your issue and your email address that is linked to your account so this can be looked into more for you

Facebook https://www.facebook.com/QuickBooksUK

Twitter https://twitter.com/QuickBooksUK

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