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C
CH360
February 12, 2023
Question

"Online Banking Administration" user is randomly creating suppliers automatically when it syncs my accounts. How do I stop this?

  • February 12, 2023
  • 3 replies
  • 18 views

Every so often, when I sync my bank account and credit cards, random suppliers are being created.
For example, I just synced now, and three suppliers have been added: Adobe, Costa Coffee, White Horse.
There were lots of transactions on the credit card, but only these three were created as suppliers. 
There are no transactions in these new suppliers at all.

The audit log shows that Online Banking Administration performed a manual sync, and then it shows 'Added supplier White Horse' at exactly the same time. Again, the audit log entry shows the User as 'Online Banking Administration'.

Previously, I've been renaming these random Suppliers to 'Z Deleted 1,2,etc', and then marking them as inactive, but every so often they reappear.
I now have around 15-20 of these extra suppliers which I can't actually permanently delete.

I spent an hour with support yesterday, but they basically just told me it was weird and couldn't have been their system that did it.

I even have some that were created during an automatic sync when I wasn't logged on to the system.
I wouldn't mind so much if I could actually delete the suppliers properly, but it's just polluting my data!

Any suggestions?

    3 replies

    katherinejoyceO
    katherinejoyceO
    Level 9
    February 12, 2023

    Thanks for sharing your online banking experience in the Community, @CH360. 

     

    As an overview, when you initially connect your online banking in QuickBooks Online, our system will only depend on what your bank shares with us during the transmission. 

     

    You'll want to contact your bank and verify the transactions, as some banks listed suppliers' names instead of the actual name of the store.

     

    For future reference, you'll want to exclude transactions from your online banking that won't supposed to be there.

     

    Let me know if you have additional concerns. I'll be there to guide you again. 

    C
    CH360Author
    February 12, 2023

    Hi,

     

    I'm not sure why I would want to Exclude Transactions - the transactions are all correct, I want them there.

    What I don't want is for new suppliers to be set up without my authorisation/permission.

    Check the audit log that I screenshotted and attached to my original message - why are these suppliers being created?

    I already have a supplier called Adobe Creative Cloud, now I have another one called Adobe for no reason whatseover. And worst of all, I can't delete them! (Marking them as inactive is NOT deleting them!)

    G
    GeorgiaC
    Level 13
    March 21, 2024

    Please re-open case 1595135340 - Automatically added suppliers
    I have tried emailing, but it would appear that because it doesn't correspond to an open case, I have to go through chat again - I wasted over four hours with them last time, so am not prepared to do that again.

    Please either reopen the case, or provide me an email address that I can send the information to.


     Hi CH360, thanks for joining this thread.

     

    As per the conclusions from your escalated case, at this time there is no way for the mentioned generated Supplier profiles to be removed from your account, other than inactivating, or editing the created Supplier profiles.

     

    This has been fed back to our higher team as a development point to address in the future. As such, the case has been closed due to no imminent updates and in accordance with your email. The agreed refund has also been applied to your account. 

     

    If you require support with any further issues, please don't hesitate to get back in touch. 

    I
    Inspiracleventures
    April 1, 2023

    I 1000% agree with this QBO user this started happening in 2023 and it’s messing up my QB systems with useless vendors that I have to keep inactivating 

     

    I search all over try fry find a way to turn it off -  ridiculous programmers/developers that have no idea about accounting 

    A
    accountant_not
    April 2, 2023

    On Mar 29, 2023 I received an update from QBO:

     

    Dear M***** T******,

     

    Good news, the investigation QBO Auto-Creating Suppliers Through Online Banking has been resolved for QuickBooks Online. If you are still experiencing this unexpected behavior, we would ask you to reach out to your online support team for further assistance.

     

    Thank you for being patient with us while we worked to resolve this issue for you!

     

     

    This is in reference to support contact Case Number 1595246090

    ======================

    I haven't been getting any new suppliers with my last 2 banking updates. Looks promising.

    Can anyone confirm? Cheers!

    DHeraV
    DHeraVModerator
    Moderator
    April 2, 2023

    Hello there.

    It's great to hear that you're no longer getting new suppliers when updating your bank in QuickBooks Online (QBO). Upon checking on our system, it's good to confirm the news that the issue is indeed closed and resolved by our product engineers. 

    Moreover, I'll also share this link where you can search for articles that can serve as your reference to help you manage your QBO account: QuickBooks Online Help Articles.

     Feel free to leave a reply if you have additional QuickBooks-related queries. The Community team always has your back. Have a good one.

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