How much increase in subscriptions?

Forum|Forum|2 years ago
January 24, 2024
2 replies
0 views

I just saw my subscriptions go from £237 to £302 between January 2023 and January 2024.

Given the mediocre state of the software, the degrading customer service and the apparent lack of any substantial advancement in the software/product offering, the 35% hike can only be ascribed to profiteering.

And it gets worse, looking a the 2022 subscription fee, the actual increase is nearly 40%, How the haitch could that be justified? If I jacked my 2022 fees by 40% I would by now have no clients left.

Shame on you Intuit.

Sustainability

G

GeorgiaC

Level 13

Hi John, thanks for reaching out on the Community

We understand increasing prices can be unwelcome news and we're sorry that you feel this isn't reflected in the value of the product. We're continually working on product updates and innovations, and we've put together a guide explaining the most recent price changes.

We hope this answers any questions that you may have, however, if you do have any concerns, please get back to us.

A

Andy-Boe

May be QB doesn't understand how angry their users are!

This is an unjustified increase, and by that amount is taking the micky out of its users. You have already made the UK user go to QBO which is inferior to QBDT and trust me when I say this along many of the other users, just read there comments it is inferior in SO many ways!

All that will end up happening is your users will move to xero or sage or another package

Looks like your current thesis is charge more for less and don't give a crap what your end user thinks

One angry user among many!

4

4Gal

Level 5

Many of our clients are switching back to QB Desktop with non-subscription licenses + MTD Bridging app

U

usersupport5

I agree. The price increase is not justified considering the poor performance of the software and level of support.

Support is incredibly bad. Even for very simple tasks or errors customers are forced to jump through hoops for hours on end. The insistence to screenshare to understand very basic problems is ridiculous. I get it, first line support must verify errors before they can escalate issues, but support staffs understanding of simple concepts seems above them, often leaving the customer hanging on chat in the hope we give up. Support just stop responding, we have to close chat and go through the entire process again, sometimes 3 times before finding someone that actual wants to do their job. It's disgraceful.

J

John WildgooseAuthor

Absolutely. I had this recently where I could tell the support rep just gave up trying to help, then made some glib excuse about me having to discuss the matter with my accountant and walked away. I was outraged. The more the fees go up, the worse the support gets. It would be lovely to think QB reads these posts.

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