Direct Feed - Co-Op Bank

Hi Colleen,

I'm in exactly the same position as you and have been having to import CVS reports from my Co-op Bank account manually. It takes time and has to been done in a certain way otherwise you muck up the import.

I think it is AWFUL to be fobbed off with this answer from Kudos! 

We are paying a fair chunk of money to have this as part of our package and I think we SHOULD be given money off our monthly fee whilst they sort it. 

It could be months before they connect us up. It is really poor service from such a big company with NO indication of when it may be fixed. I was advised to change bank accounts!

Get your act together QuickBooks!

Hello Dorset Deb, 

Our banking engineers are working with the cooperative bank to get everything resolved and up and running on the open banking, we know it is taking a lot longer than expected but we are working on this we can assure you. Currently, there is no time frame of when exactly the co-op will be on the open banking it is just a case of continuing to csv the transactions into your account. so you can continue to do your books, we know this is not ideal and does take longer to do. Soon as we have any updates on when the co-op will be on open banking we will inform our customers. 

Emails from Co-op business banking this week are making notification of closing tomorrow (Saturday 20th June 2020) for a full revamp of the online banking system to do a full modernisation.

There is no mention of Open-Banking being part of that, which is worrying.

I'm thinking that either this will implement Open-Banking and they just haven't been specific, which would be great, or it will allow a platform upon which Open-Banking could be eventually built, which is not so good.

Do the QB team have any inside knowledge of what to expect from them?

Hello Rasher, 

Thanks for Commenting on this post, 

We ask could it be possible if you would reach out to us and either pm us on facebook or dm us twitter please so we can get some more information from you. we would really appreciate it if you could thanks. 

Hi Rasher

Did you hear anything back from QB about this?

I see they asked you to give them more information about what you had heard from Co-operative bank?

It would be great to know whether the updated systems at Co-operative Bank meant we can now access open banking feed from them when using QB as it is a real pain having to upload CSV files!

Thanks for any further info you can add.

Regards

Deborah

Hi,

I have been trying to connect QB to my Coop business bank account whilst on trial, still not working. I think the coop's IT is sub par, and they are just behind all the larger banks. But I cant choose to use QB either as it is only half a service without bank connection, I'll carry on using excel sheets until this is ironed out.

QB and Coop hurry up and sort it out...

Hello Ian0, 

Thank you for commenting on this thread, 

At the moment currently, the co-operative bank is not on open banking.

Our team is still working with the bank to get them on open banking but it is taking longer than expected. 

It is a case of having to import your transactions into your Quickbooks account via CSV until it becomes available on open banking. 

As soon as we get any update or time frame of when this is we will update and let our customers know. 

I received an email from QBO advising the direct feed was updated and to 'dis-connect' the relevant account (Co-op Business) and to then 'Add Account'. My thoughts were fantastic, this very long outstanding 'Open Banking' issue has finally been resolved. Did the 'dis-connect'. Cannot now get the account to connect. Outcome, now unable to even download csv files from the Co-op. REsult: One very peeved QBO customer. About to do some research on over accounting packages ability to handle the current 'Co-Op Business ' connection, whilst I am at it, how easy is to import QBO  structure into that accounting package. Like others in this thread, really sick to the back teeth for paying for an aspect of QBO that has been defunct for five months!

I have to say that my experience with Starling Bank since switching from Co-op because of the Open-Banking mess, has been eye-opening.  The issues here are not QB, it's Co-op.

With other banks, it isn't just Open-Banking that now works, but paying in cheques by phone app, banking 24/7 from my phone, ApplePay, and attaching receipts by taking a photo and adding it to the bank transaction, and notifications on my phone when a client has paid my bill.  Every day I can see on my phone the days activity, and with this opening with face recognition on my phone, it is all instant.

I switched banks because of Open-Banking, but now I realise how antiquated Co-op are in so many other ways.  I know I'm sounding evangelistic, but modern banking is more than just Open-Banking, and with Starling, that was just the tip of the iceberg.   There are lots of banks that are fully functional - Santander for instance are also miles ahead of Co-op.  Being able to pay for petty cash items on my phone (especially during Covid) is so convenient. Paying in cheques by app is a dream.

I personally don't see how Co-op can get up to speed ever.  It just isn't going to happen.

Thanks for your reply Rasher. I have seen some articles (similiar the two below) that seem to highlight many of the issues you outline. We struggle to hit our ethical minded answer for banking and savings. WE recently opened an account with 'Charity bank' based on our ethical matching. I personally had not considered Starling, but will put it to our relevant Director. Yes, the Co-op no longer being a 'cooperative is certainly 'odd'. The private bank issue, may be a step too far

https://www.
wholegraindigital.
com/blog/starling-ethical-business-bank/
#:~:text=Although%2C%20Starling%20have%20a%20very,of%20the%20B%20Corp%20criteria.

https://moneytothemasses.
com/banking/starling-bank-review-the-best-place-to-put-your-money

Who is responsible for getting the co op bank feed to work

When will it be available.

It used to work and it is nearly 12 months since it stopped working

Hi

it is working now for me but it did duplicate several entries. 
I think I just refreshed it and it connected.

I do find you have to wait a while for the feed to update and it always seems to be missing the most recent transactions!!!!

not great service 

Hi dparting You should be able to connect the Co-op bank now, what's happening when you attempt to connect the account, are you receiving an error message or code and are you connecting the account using the app on a mobile device or a computer/browser?

Hi

I haven't tried it. The banking screen says:

Banking regulation changes have impacted your The Co-operative Bank (UK) - Business Banking connection. To keep those transactions updated, use QuickBooks on the web to upload data with a file from your bank.

Hi dparting If you'd like to connect the bank try to connect it from the banking screen and if you have any issues please let us know and we'd be happy to assist you.

will  the system know what transactions have already been interfaced

Hi dparting When you connect the bank any transactions with the same amounts and customer/supplier names should come up with a match within the banking section.. You will have to ensure that they are the correct transactions before matching.

Don't know whether anyone can answer this, but it would appear that various people are experiencing different levels of service from the Co-op. 

We found that Co-op and QB started to talk again last October??? having been down for a year or so? (Difficult to remember all these details, just remember how incredibly maddening it was) but having had maybe 3 months of full functionality again, it has since since failed, and we haven't been able upload anything since mid February this year.  Now I have got to try and use the csv option - oh dear - another steep learning curve.  Tried to contact the Co-op - but no one seems to know anything and is unable to give any advice or make any comment.  

It worked OK for me yesterday - after 14 months of using the csv upload

Please don't tell me it's down again

it hasn't been working for us for 2 months, and I keep on checking - in hope ... it picks up the total money in the bank, but none of the individual transactions are coming in, so I am going to have to battle with the csv routine (before vat deadline!!)

Hi suph What product are you using is it the self employed or one of our small business products and are you receiving any error messages or codes?