cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Get your Payroll questions answered by a QuickBooks Product Manager here - https://intuit.me/31Nl3My
Jono57
Level 1

Automated Password Reset Tool for QB Desktop

Trying to reset the admin password of our old Pro 2010 version.

 

Used the automated password reset tool (received the token from quickbooks OK), but it states it can not reset the password.  Are there any other options on how to reset the Admin password?

Solved
Best answer November 19, 2020

Accepted Solutions
Ashleigh1
QuickBooks Team

Automated Password Reset Tool for QB Desktop

Hello Jono57, 

 

Welcome to the community page, 

 

So if the token does not work you will need to call the helpline on 0808 168 9535 and ask for a password reset. We will need to get a copy of the file uploaded to us and then we would escalate this to our data services team and they would replace the password and set it to "A" plus the customer number. 

View solution in original post

5 REPLIES 5
Ashleigh1
QuickBooks Team

Automated Password Reset Tool for QB Desktop

Hello Jono57, 

 

Welcome to the community page, 

 

So if the token does not work you will need to call the helpline on 0808 168 9535 and ask for a password reset. We will need to get a copy of the file uploaded to us and then we would escalate this to our data services team and they would replace the password and set it to "A" plus the customer number. 

View solution in original post

Fiat Lux - ASIA
Level 15

Automated Password Reset Tool for QB Desktop

@Jono57 

Contact Intuit Data Service or purchase a 3rd party password reset service.

almeidad
Level 2

Automated Password Reset Tool for QB Desktop

Try a 3rd party service that will reset the password for you. They usually manage it within 24 hours.

mukalaziyasin98
Level 1

Automated Password Reset Tool for QB Desktop

hello am a new administrator of the company and we had bought a new version of quickbooks pro 2018 uk but the our file was made by 2010 pro R2 version and the administrator password was forgot if i try to open this file it asks for the admin password how can i reset it 

thanks

Fiat Lux - ASIA
Level 15

Automated Password Reset Tool for QB Desktop

@mukalaziyasin98 

Contact Support and ask Intuit Data Service to reset it. Otherwise, you may purchase our 3rd party password reset service. 

Need to get in touch?

Contact us