cannot access "reports". No reaction from menu

Hello DCR

Thanks for reaching out to the Community

Can we ask you to try clearing the cache and cookies in the browser,does it then allow you to select reports?

Emma

No.  This is about someone in a bunker in the mid west who doesn't read all the submissions.  Each submission seems to stand on its own.  There is no linear approach to decisions with QBO.  Every time I submit a request to change the master administrator there is a different reference number. This is not a computer issue (unless the USA QBO computer is actually taking the decisions but that would be farcical.  What is the point of this software if a person walks out of the company and you cannot access your records.  

No one, but no one seems to be able to sort this out in the UK.  The help desk tells me that they cannot speak to America.

Hello there, @DCR.

I appreciate you for posting here in the Community. Based on the information provided, it looks like this is a duplicate post. 

My colleague already answered your concern from the other thread. You can view the detailed information through here: https://quickbooks.intuit.com/learn-support/en-uk/other-questions/re-how-do-i-make-a-complaint-about....

Post a comment below if you have additional questions or concerns. I’m here to help you and make sure you’re taken care of. Wishing you all the best.

No, clearing cache and history completely makes no difference - I select "Report", select any particular report, and the circle just goes round and round forever. Even saved reports will not open.

Thanks for joining this thread, ianpps - as we're unable to replicate an issue with this on our site, this is likely to be related to the browser's performance. Please try switching browsers or signing in via an incognito window on your device to troubleshoot. :woman_technologist: 

Thanks for the advice, I only have one browser installed - Edge - but I installed Chrome as advised and the reports work okay - with no changes to Chrome's default settings.. So, it suggests that some of my security or other settings on Edge are restricting the reports. Can you suggest any settings that might be causing the problem?

Hello Ianpps. glad to hear you are able to see the reports when you log into chrome. We do suggest you use google chrome for Quickbooks as that is what is it was made in and is the best browser to use when doing things in your account. 

Thank you, rather frustrating as I made a policy decision to stop using Chrome and to use Edge exclusively. I'll go on trying to solve the problem, but start using Chrome again!