No. This is about someone in a bunker in the mid west who doesn't read all the submissions. Each submission seems to stand on its own. There is no linear approach to decisions with QBO. Every time I submit a request to change the master administrator there is a different reference number. This is not a computer issue (unless the USA QBO computer is actually taking the decisions but that would be farcical. What is the point of this software if a person walks out of the company and you cannot access your records.

No one, but no one seems to be able to sort this out in the UK. The help desk tells me that they cannot speak to America.

AlcaeusF

Level 14

Hello there, @DCR.

I appreciate you for posting here in the Community. Based on the information provided, it looks like this is a duplicate post.

My colleague already answered your concern from the other thread. You can view the detailed information through here: https://quickbooks.intuit.com/learn-support/en-uk/other-questions/re-how-do-i-make-a-complaint-about-quickbooks-support/01/658750#M8283.

Post a comment below if you have additional questions or concerns. I’m here to help you and make sure you’re taken care of. Wishing you all the best.

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