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CityHandyman
Level 1

Keep getting this error message for the same client. Error: The name supplied already exists. Another customer, supplier, or employee is already using this name

 
3 REPLIES 3
EmmaM
QuickBooks Team

Keep getting this error message for the same client. Error: The name supplied already exists. Another customer, supplier, or employee is already using this name

Hello CityHandyman, Thanks for reaching out here in the Community. What is your client trying to do when they get that error, are they adding a supplier? If they put a dot at the end of the name does that allow it then?

CityHandyman
Level 1

Keep getting this error message for the same client. Error: The name supplied already exists. Another customer, supplier, or employee is already using this name

I’m a plumber I work for the same customer over and over and lately as I tried to use their name for an invoice someone with the name already exists, Why can’t I use the same name again

GeorgiaC
QuickBooks Team

Keep getting this error message for the same client. Error: The name supplied already exists. Another customer, supplier, or employee is already using this name

Hi CityHandyman,

 

Each customer/supplier must have a unique 'Display name' (the internal name used within QB) however you can enter customers/suppliers with the same First, Middle and, Last name, which are the external fields which will be shown on the transaction to the customer (please select Sales > Customer > Add new to view the fields I'm referring to here).


Once you have created a customer, you can select them each time when entering a transaction by searching and selecting their display name on the payee drop-down.

 

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