The app is designed to capture your phone's time when you start tracking mileage.
Let's update your app and see if it uses your phone's time. If not, please reinstall the app to start fresh.
Feel free to go back on this thread if you have other questions.
Thanks for your response. My phone tracks the correct times when I make the journey, but when I add details and select business and then save - it defaults to 8.00 am. Really strange.
Do you think if we update the app that these entries will revert back to the correct start time of the journey. It keeps the end time, that doesn't change.
Hi there, Maggie67.
Updating the app is the recommended troubleshooting step to resolve issues like this.
If the start time is still defaulting to 8 AM after updating or reinstalling the app, please contact our Chat and Email Support Team. They will need to take a look at your account and run more test to double-check why QBSE is behaving this way.
Here's how to reach out to them:
Feel free to visit us again in the Community should you need extra help.
rips so far have been approved however i can add another trip but wont let me save
is there a restriction on the x amount of miles over an x amount of time?
Screen shot attached as requested
Also im about to post expenses for home office, do i need to calculate the 25% then post amount?