Mileage recording

Maggie67 · ‎February 24, 2019

When adding business trip info against mileage, why does the start time default to 8.00 am?

JenoP · ‎February 25, 2019

Hi there, Maggie67.

Updating the app is the recommended troubleshooting step to resolve issues like this. To reset the app data In Android phones- Select the menu at the top right and choose Settings. Then select Refresh Data and choose Yes. For iOS - Select the menu at the top right and then choose Help & Feedback. Then select Refresh Data and Refresh.

You can also try Uninstalling and reinstalling the app completely.

If the start time is still defaulting to 8 AM after updating or reinstalling the app, please contact our Chat and Email Support Team. They will need to take a look at your account and run more test to double-check why QBSE is behaving this way.

Here's how to reach out to them:

Tap the green + button on the bottom right of any page.
Select Ask QB Assistant.

Feel free to visit us again in the Community should you need extra help.

View solution in original post

JessT · ‎February 24, 2019

Hi Maggie67,

The app is designed to capture your phone's time when you start tracking mileage.

Let's update your app and see if it uses your phone's time. If not, please reinstall the app to start fresh.

Feel free to go back on this thread if you have other questions.

Maggie67 · ‎February 24, 2019

Hi Jess

Thanks for your response. My phone tracks the correct times when I make the journey, but when I add details and select business and then save - it defaults to 8.00 am. Really strange.

Do you think if we update the app that these entries will revert back to the correct start time of the journey. It keeps the end time, that doesn't change.

Many thanks

Maggie67

JenoP · ‎February 25, 2019

Hi there, Maggie67.

Updating the app is the recommended troubleshooting step to resolve issues like this. To reset the app data In Android phones- Select the menu at the top right and choose Settings. Then select Refresh Data and choose Yes. For iOS - Select the menu at the top right and then choose Help & Feedback. Then select Refresh Data and Refresh.

You can also try Uninstalling and reinstalling the app completely.

If the start time is still defaulting to 8 AM after updating or reinstalling the app, please contact our Chat and Email Support Team. They will need to take a look at your account and run more test to double-check why QBSE is behaving this way.

Here's how to reach out to them:

Tap the green + button on the bottom right of any page.
Select Ask QB Assistant.

Feel free to visit us again in the Community should you need extra help.

Tachbury1 · ‎March 11, 2019

Hi

we have a total mileage entered for last week showing 850 miles but then QB

doesn't allow for any further entries i.e no option for saving,.

Please advise

Julie

EdwardR · ‎March 11, 2019

Hi Julie thansk for contacting Community.

Can I please check are the journeys showing as approved? Could you include a screenshot?

Tachbury1 · ‎March 20, 2019

Hi Edward

rips so far have been approved however i can add another trip but wont let me save

is there a restriction on the x amount of miles over an x amount of time?

Screen shot attached as requested

Also im about to post expenses for home office, do i need to calculate the 25% then post amount?

Regards

Julie

TaliaI · ‎March 20, 2019

Hello Julie,

Do you have access to Facebook or Twitter so you can private message us your email address and we can look into this further for you?

Thanks,

Talia

Tachbury1 · ‎March 26, 2019

Hello

Yes Im on facebook

Regards

Julie

TaliaI · ‎March 26, 2019

Hello Julie,

That's great, we're awaiting your message.

Thanks,

Talia

Topics

Training

Community

Resources

Mileage recording