Hello Betty4822, thanks for reaching out to us here on the Quickbooks Community page, could we ask that you reach out to support either on Twitter or Facebook and send us a DM/PM of the issue and also some screenshots and the email address linked to your account so we can look into this more for you and work with you in getting this sorted. Alternatively, you can also reach out to self-employed support via chat or phone 0808 234 5337 and select the self-employed option.
