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Anonymous
Not applicable

QuickBooks app doesn’t work on IOS 13

Just a heads up that the QuickBooks app isn’t working for me (crashes on open) in iOS 13.

 

Once upgraded, if you open the app, it just crashes.

 

I have uninstalled and re-installed app, hard rebooted iPhone etc. QuickBooks goes through the “downloading data” stage and then once complete crashes.

 

This is for 2 out of 2 users who have upgraded to IOS 13 so far.

11 REPLIES 11
QuickBooks Team

Re: QuickBooks app doesn’t work on IOS 13

Hi James

 

We are aware of the issue you and other customers are experiencing. We will pass your comments on to our support team and contact you when we have further information.

QuickBooks Team

Re: QuickBooks app doesn’t work on IOS 13

Hi James

 

We have been informed that the app is going to be updated on the 24th of September.

Anonymous
Not applicable

Re: QuickBooks app doesn’t work on IOS 13

Thanks John.

Level 1

Re: QuickBooks app doesn’t work on IOS 13

That is pretty poor to have to wait until 24th September. I have been on the beta of IOS 13 for 2 months, and reported the problem 2 months ago.  You could have allowed IOS 13 beta users to download the version for IOS 13, at least this way you would have feedback from real users. Now you are going to push out the new version to 10,000's of users with very limited internal testing.

QuickBooks Team

Re: QuickBooks app doesn’t work on IOS 13

I've raised the issue to our Development team as a high priority to resolve, Alan001. 

 

I suggest reaching out to us so we can add your account to this investigation. Please log in to QuickBooks using browser. Then, click the Help ( ? ) icon and select the Contact us link. Type a brief description that the app crashes using iOS 13, and click Let's talk. Select the Start a chat button to get in touch with us. 

 

Meanwhile, you'll want to use some of our supported browsers such as Mozilla Firefox, Google Chrome, or Internet Explorer. 

 

We'll keep you posted once fix is available. You can always post your questions here if you need more help. 

Level 1

Re: QuickBooks app doesn’t work on IOS 13

Bad news not having this working on day one of IOS version release.  It’s not as if it wasn’t known about.  

Quickbooks is going downhill for me now.  Constant bank connection problems etc.  And now this. 

Poor show. 

Level 1

Re: QuickBooks app doesn’t work on IOS 13

I also informed QB when I downloaded the beta (which I won't do again).  For two months now, I haven't been able to use the app to do my invoicing in the field.  It has added almost two hours to my work day without having access to it.  I've been counting down the days until the official update so I could go back to work as normal, but of course QB is behind once again!  Now we have to wait again!

Anonymous
Not applicable

Re: QuickBooks app doesn’t work on IOS 13

19.9.3 came out today, and the app no longer crashes on opening for me (and the other user that had updated to IOS 13).

 

I have reported a new bug in 19.9.3 regarding image attachments this afternoon.

 

You can't now upload images that are stored on the phone. You can upload files OK and also 'images taken on the spot with the camera', just not 'previously taken images'. The bug is that you select an image , you then see the image in full size, but there is no 'confirm or cancel' button, so you're just stuck looking at a picture of the image, until you force quit the app.

QuickBooks Team

Re: QuickBooks app doesn’t work on IOS 13

I thank you for sharing a complete detail about your concern, @Anonymous.

 

Let's reset your app's data to isolate this concern for possible data damage.

 

Here's how:

  1. Go to Help menu at the top.
  2. Select Reset App Data.

In the meantime, you can use a regular browser in accessing and managing your QuickBooks Online account.

 

Keep me posted if you have other questions. I'm always here to help.

Anonymous
Not applicable

Re: QuickBooks app doesn’t work on IOS 13

Hi JuVielL

 

Thanks for the reply. Unfortunately it’a a bug in the app, not a data issue.
No need to reply as I have a case open. I was just posting to let other users know, in case adding image attachments is important to them, that it’s best to stay away from IOS 13 for now.

QuickBooks Team

Re: QuickBooks app doesn’t work on IOS 13

Thanks for alerting us about this concern, @Anonymous.

 

You can post anytime here in the Community if you have questions or want to share your experience using the product.