Just a heads up that the QuickBooks app isn’t working for me (crashes on open) in iOS 13.
Once upgraded, if you open the app, it just crashes.
I have uninstalled and re-installed app, hard rebooted iPhone etc. QuickBooks goes through the “downloading data” stage and then once complete crashes.
This is for 2 out of 2 users who have upgraded to IOS 13 so far.
We are aware of the issue you and other customers are experiencing. We will pass your comments on to our support team and contact you when we have further information.
That is pretty poor to have to wait until 24th September. I have been on the beta of IOS 13 for 2 months, and reported the problem 2 months ago. You could have allowed IOS 13 beta users to download the version for IOS 13, at least this way you would have feedback from real users. Now you are going to push out the new version to 10,000's of users with very limited internal testing.
I've raised the issue to our Development team as a high priority to resolve, Alan001.
I suggest reaching out to us so we can add your account to this investigation. Please log in to QuickBooks using browser. Then, click the Help ( ? ) icon and select the Contact us link. Type a brief description that the app crashes using iOS 13, and click Let's talk. Select the Start a chat button to get in touch with us.
Meanwhile, you'll want to use some of our supported browsers such as Mozilla Firefox, Google Chrome, or Internet Explorer.
We'll keep you posted once fix is available. You can always post your questions here if you need more help.
Bad news not having this working on day one of IOS version release. It’s not as if it wasn’t known about.
Quickbooks is going downhill for me now. Constant bank connection problems etc. And now this.
I also informed QB when I downloaded the beta (which I won't do again). For two months now, I haven't been able to use the app to do my invoicing in the field. It has added almost two hours to my work day without having access to it. I've been counting down the days until the official update so I could go back to work as normal, but of course QB is behind once again! Now we have to wait again!
19.9.3 came out today, and the app no longer crashes on opening for me (and the other user that had updated to IOS 13).
I have reported a new bug in 19.9.3 regarding image attachments this afternoon.
You can't now upload images that are stored on the phone. You can upload files OK and also 'images taken on the spot with the camera', just not 'previously taken images'. The bug is that you select an image , you then see the image in full size, but there is no 'confirm or cancel' button, so you're just stuck looking at a picture of the image, until you force quit the app.
I thank you for sharing a complete detail about your concern, @Anonymous.
Let's reset your app's data to isolate this concern for possible data damage.
In the meantime, you can use a regular browser in accessing and managing your QuickBooks Online account.
Keep me posted if you have other questions. I'm always here to help.
Thanks for the reply. Unfortunately it’a a bug in the app, not a data issue.
No need to reply as I have a case open. I was just posting to let other users know, in case adding image attachments is important to them, that it’s best to stay away from IOS 13 for now.
Thanks for alerting us about this concern, @Anonymous.
You can post anytime here in the Community if you have questions or want to share your experience using the product.
I personally love the QuickBooks Online (QBO) App for Mobile, GleberMoura.
It's very convenient to access your company file and it's user-friendly.
The issue regarding the iOS 13 has been resolved already. I suggest updating your QBO app since you're still experiencing this error. You can also uninstall and reinstall it if the same thing happens.
QBO can also be access through a mobile browser. You can make use of this as a workaround. Please check this article for your reference: QuickBooks Online access for mobile devices.
It'd be best to reach out to our Customer Support Team if this behavior persists. Simply go to Help icon and click Contact us.
Please comment again if you have more questions I can help. Wishing you all the best!
Thank you for your friendly quick reply. My IOS is updated and QuickBooks app too. I just deleted the app and re-installed and same happened. I’m in the US and maybe the QB version here is not fixed? It started happening today and I didn’t install any new app or any other updates. I’m using an iPhone X iOS version 13.3.1 :slightly_frowning_face:
I appreciate you for trying all the troubleshooting steps to fix the issue on your own, GleberMoura.
Our best course of action for now is to report the issue to our Customer Care Team. They can review your profile and further investigate what happened. AlexV also suggested this if the issue still occurs.
Here's how to reach them:
We'll be right here if you need anything else.
It doesn't work on mine either. I think it's honestly been at least 6 months it has not been working for me. iPhone, iPad, nothing. Seems like iOS 13 and QuickBooks don't play well. When is this going to be fixed? I am currently on the phone with QuickBooks support and I am being told nothing can be created or escalated for the app. I have been through all of the troubleshooting possible, it's not my devices.
Hello Community Users, We just wanted to pop into this thread to advice that the issues with IOS13 were resolved with updates to the Quickbooks app. Any IOS device higher than IOS 9.3 or later should be compatible with our app. More details on the features you can find on the app and the versions supported can be found here
I’m losing hope on this mobile app issue on iPhones. This has been going on FOR WEEKS and there is no remedy. I suspect these people either have no idea how to fix this or there is no fix possible.
We hear your sentiments, greentec. We would also feel the same if we encountered the same issues with you. Let us share some insights on how we can handle it properly.
We can understand the importance of using our program without issues. With this, if you've tried all the troubleshooting processes in this thread and still get the same concern with opening your QuickBooks account in a mobile app. We recommend contacting our support team so they can check if there's a reported issue about this matter and can create a ticket for investigation if needed. They have the necessary tools to look into your account via screen-sharing sessions with you. See this link for details: QuickBooks Online Support.
In the meantime, you can use your mobile browser as a workaround to open your account and continue working with the tasks at hand. Please check this article for your reference: QuickBooks Online access for mobile devices.
We'll be around if you need more help managing your QuickBooks account. Take care always, and have a good one, greentec!