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September 28, 2023
Question

Anyone got printing issues when using Mac and latest software

  • September 28, 2023
  • 1 reply
  • 8 views
Just updated to Sonoma and now it does not print letters or numbers. Told it was an Apple issue spoken to them who were helpful and proved it was a QB issue. QB hopeless

1 reply

QuickBooks Team
September 28, 2023

Hello there, anthony76.

 

I can see how the strange printing behavior you encountered prevented the letters and numbers from appearing on the invoices. I'm here to help and guide you to the right support that can address your concerns on time. 

 

Based on the information provided, you'll have to double-check first your printer settings. This is to determine if the issue is on the device's setup. If it's configured correctly, printing problems could be fixed by installing an updated printer driver or by utilizing the OS X-bundled generic Postscript driver.

 

That said, I suggest contacting your device manufacturer or Apple support for further assistance. You can also perform the solutions in this article to resolve common printing issues: Troubleshoot printing problems in Safari

 

To learn more about why Windows users are able to print with Adobe Reader and the steps to display PDF files in Safari, check these resources for the full details:

 

 

Keep me posted if you have other invoice concerns or additional questions about printing transactions. I'll get back to help you the best that I can. 

October 16, 2023

Sorry - one other minor point:

When the report is printed from Quickbooks online the following data is printed (this is for a trial balance):

 - Name of the business

 - Date of the TB

 - The bottom line being 'Accruals Basis etc'

What is not printed is the actual transactions data.

So, how can this be an operating system or printer problem?

 

Level 14
October 16, 2023

 Hello Cs79, thank you very much for this information, we have fed this back to the team to look into more.