This is not the impression we want you to have, @marksundance1-gm.
May I know the details of your concern while accessing your QBO account? I'd appreciate it if you can provide info about this so I can find you a timely solution.
Also, if you want to interact with our live support for your QuickBooks issues just hit the Help button and click Contact us.
For handy articles that will guide you while working with QuickBooks such as for reports and accounting, banking and bank feeds, account management, inventory and projects, etc. You can head to the QBO help articles page at this link.
Please know that you can always post here if you have questions about managing your QuickBooks Online account. Just hit the Reply button or mention my name so I can assist you immediately. I want to ensure your success. Thanks for coming to the Community and take care.
