Keep getting this error message for the same client. Error: The name supplied already exists. Another customer, supplier, or employee is already using this name

Forum|Forum|5 years ago
November 6, 2020
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QuickBooks Online

EmmaM

Level 10

Hello CityHandyman, Thanks for reaching out here in the Community. What is your client trying to do when they get that error, are they adding a supplier? If they put a dot at the end of the name does that allow it then?

CityHandymanAuthor

I’m a plumber I work for the same customer over and over and lately as I tried to use their name for an invoice someone with the name already exists, Why can’t I use the same name again

GeorgiaC

Level 13

Hi CityHandyman,

Each customer/supplier must have a unique 'Display name' (the internal name used within QB) however you can enter customers/suppliers with the same First, Middle and, Last name, which are the external fields which will be shown on the transaction to the customer (please select Sales > Customer > Add new to view the fields I'm referring to here).

Once you have created a customer, you can select them each time when entering a transaction by searching and selecting their display name on the payee drop-down.

Please get back to us below if you have any Q's!

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