Unable to Scroll up - iPad

Hi Mark, thanks for reporting this. If both the QuickBooks app and iPad operating system are updated to the latest version, and the error continues after uninstalling/reinstalling the app, please report this via our chat or phone support team. They'll have the tools to escalate this to our tech team to investigate further. Please also note that QuickBooks is currently only supported on the Safari browser app for iOS devices, meaning behavior may not be as expected when using an alternate app. 

@GeorgiaC Not sure you understood my post, this is using SAFARI and FIREFOX not the app. 

Hello Tyketages, we have had no other reports of this issue come in to us. Have you checked the settings within the iPad its self. 

There are no setting specific to scrolling a page on one particular site. My guess, because it displays the same behaviour on two different browsers. That it’s a php code error to allow the page to be scrolled. Hence I was reporting it as a bug. I’ll double check on other iOS devices see if the issue persists.

I’ve tested on three different iOS devices and it’s 100% a bug. None of the account pages can be scrolled. 

Do you have a bug reporting method other than the useless feedback process?

Hi there, @Mark Armistead. I appreciate you for bringing this to our attention.

I have checked our records and haven't found any incident about this. And I want to ensure this issue is taken cared of, so I'd like to redirect you to our Customer Care Team. They have the specific tool to pull up your account in a secured environment. This way, they can further check on this matter and provide in-depth troubleshooting steps to get this fix.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

As always, feel free to check out our help articles in case you need tips and related links while working with QuickBooks in the future.

Let me know if you have other concerns while managing QuickBooks. I'll get back to you right away. Have a great day.

Erm, not sure why I would need to talk to someone when reporting a found bug. Why don’t you just report it to the engineers and ask them to investigate the found bug. This should surely be pretty standard procedure instead of wasting my time speaking to someone who’ll just tell me no one else has found the same issue, yet.

Does anyone Intuit employee on here have access to an iPad to see if this information is correct, and then report it to the engineers. Honestly it just gets worse with these STUPID support replies.