Vat error message on Invoice

I appreciate you reaching out and bringing this to our attention, Felix.

To better understand the issue and provide assistance, could you provide more details about the VAT error message you encountered while trying to save the invoice you've created? Any additional information would be appreciated.

In the meantime, we recommend confirming that you have added the correct VAT when saving the invoice, as this ensures that the VAT provided in your invoice is accurate.

If the issues persist, I suggest contacting our dedicated Customer Phone Support team, who can review and look into the root cause of this query.

Here is how you can contact:

1. Go to Help and choose the Search tab.
2. In the search field, type in contact support.
3. Click the Contact Us button.
4. Select between the methods to connect with our support.
5. Follow the on-screen steps based on your choice.

We'll be around if you have further concerns or questions about any QuickBooks-related issues, and we will be right here to offer assistance.

Hi Claire

Thank you for your reply.  I have attached a screen shot of what is happening.  It is asking for a vat amount to be applied even though it is just a description of the work carried out.  It never used to ask for this and if I copy and paste the description it will accept it when I click save.  I really need to enter the 

description at the top of the invoice fields like I have always done in the past

Thank you

Julie