Vat error message on Invoice

I appreciate you reaching out and bringing this to our attention, Felix.

In the meantime, we recommend confirming that you have added the correct VAT when saving the invoice, as this ensures that the VAT provided in your invoice is accurate.

If the issues persist, I suggest contacting our dedicated Customer Phone Support team, who can review and look into the root cause of this query.

Here is how you can contact:

1. Go to Help and choose the Search tab.
2. In the search field, type in contact support.
3. Click the Contact Us button.
4. Select between the methods to connect with our support.
5. Follow the on-screen steps based on your choice.

We'll be around if you have further concerns or questions about any QuickBooks-related issues, and we will be right here to offer assistance.

Hi Claire

Thank you for your reply.  I have attached a screen shot of what is happening.  It is asking for a vat amount to be applied even though it is just a description of the work carried out.  It never used to ask for this and if I copy and paste the description it will accept it when I click save.  I really need to enter the 

description at the top of the invoice fields like I have always done in the past

Thank you

Julie

Hi

I am still getting the vat error message when I just enter what I have done in the description column.  I copy the wording, delete the row then paste it in another row then it saves it.  This is taking too much time to create an invoice.  Can enyone help please?  I have put screen shot below

Hello there, Felix.

I understand how time-consuming it can be to deal with recurring VAT error messages in QuickBooks Online (QBO), and I appreciate the screenshot you provided. I'm here to assist you in resolving this issue.

The error you are encountering is caused by old cache data. Since your manual workaround is effective, it suggests that the browser may be holding onto a corrupted script for that specific page.

To resolve the problem, I recommend trying some basic troubleshooting steps. First, use a different supported browser installed on your system as a backup. Alternatively, you can open an Incognito window by pressing "Ctrl + Shift + N." This will give you a clean session without any old data interfering with the page.

If the issue persists, I suggest contacting the Live Support team for further assistance.

Here’s how you can reach them:

1. Go to the Help icon on the top menu.
2. Select the Search tab and enter your concern. For instance, enter help.
3. Click the Contact Us button and choose between Chat or Callback to connect with us.

Phone support is available on weekdays from 8:00 AM to 7:00 PM. You can request a callback during weekdays from 8:00 AM to 6:00 PM, and a support expert will contact you as soon as possible. Chat support is available weekdays from 8:00 AM to 10:00 PM and weekends from 8:00 AM to 6:00 PM.

If you have any additional concerns, don’t hesitate to post in the Community again.