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Rabih
Level 2

Missing trans no

when I pull the journal report it lists all types of transactions (JE, Invoices, receipts...) and the trans no in this report is missing some numbers.

 

The trans no is the numbering of all transactions and is different from the serial of each type of transaction (like invoices serial)

 

where are the missing transactions ?! I never delete transactions (maybe happened once or twice in 2 years

Solved
Best answer June 28, 2019

Accepted Solutions
John C
QuickBooks Team

Missing trans no

Hi Rabih

 

If you can provide us with any information relating to the transaction then we may be able to assist you to locate it, however based on the information you have provided we are unable to assist you.

View solution in original post

7 REPLIES 7
GeorgiaC
QuickBooks Team

Missing trans no

Hi Rabih,

 

Thanks for your post!

 

Do you have custom transaction numbers enabled?

 

Would it be possible that when the journal entry 2181 was entered the transaction number was manually edited to 2181 rather than 2161?

 

 

 

Rabih
Level 2

Missing trans no

Hi,

 

I am not sure if custom transaction numbers enabled. however, I am sure that no manual editing is done to any of the transactions numbering.

 

Note that at the end of the quarter when I pull the same report it shows some of the missing transaction numbers that were missing in the same report (at a prior date)

 

thank you

TaliaI
QuickBooks Team

Missing trans no

Hello Rabih,

 

To confirm, when running the report at the end of the quarter, the transactions with those missing numbers show in that report but not the prior one you are running?

 

Could you please send a screenshot of these reports? (Cut out any confidential information if needed).

 

Thanks,

 

Talia

Rabih
Level 2

Missing trans no

I found out that missing trans no. are not showing in one of the reports due to the fact that those transactions are dated on a later date than the report date. that solves part of the problem.

 

you can see in the attached photo that trans no. 2168 is missing. is there a way I can trace it back? know why is it missing.

 

One more question, can I buy additional license for the 2016 perpetual license ?

 

thank you

 

 

John C
QuickBooks Team

Missing trans no

Hi Rabih

 

You can attempt to locate the missing transaction by using the search/magnifying glass icon in the top right hand corner of the screen and enter the transaction number or amount.

 

In relation to the additional license/user we would be grateful if you can provide us with your license number so we can establish which product you are using and if you are able to add an additional license.

Rabih
Level 2

Missing trans no

Hi John,

 

I can not search for amount since the transaction is missing and i have no information about the amount of that transaction. I can't also search for Trans no., I can search for Invoice number, JE number....but not the trans no.

 

I have the Quickbooks 2016 accountant edition UK version. Sorry for not providing you with the product license number as I don't feel comfortable posting it on a public post.

 

Thank you

 

 

John C
QuickBooks Team

Missing trans no

Hi Rabih

 

If you can provide us with any information relating to the transaction then we may be able to assist you to locate it, however based on the information you have provided we are unable to assist you.

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