Multicurrency

Hi lisa751, the cashflow statement reports are separate to the cashflow planner and so you can still access and run this after enabling multicurrency. :)

Hi Georgia

Thanks for coming back.

I had posted the same message on another board and got the attached response which is totally different to yours.....which one is correct?

Thanks

Lisa

Hi Lisa, the Statement of Cash Flows Report can be ran when multicurrency is enabled as it's separate to the Cashflow tool; we apologise for any misinformation given on the other thread.

Thanks Georgia.

Is there an email address for support that I could have to provide feedback please?

Thanks

Lisa 

Hi there, @lisa751. 

We'd really want to give you the help that you need. Can you also tell us more details about your concern? We might have an available Help article or give you steps that can help you resolve you concern .

Aside from that, QuickBooks experts and users can also read your post and jump in to answer your question or concern. If it's some thing about your account, follow these steps on how you can reach out to chat and phone support teams:

On the other hand, you can connect with our live support via callback or chat. Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to the Help menu.
3. In QB Assistant, enter the topic you need help with. You can also enter questions.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Call us.

Our live chat is available all day from Monday to Friday, and Monday to Friday, 8:00 AM to 10:00 PM and Saturday to Sunday, 8:00 AM to 6:00 PM for phone support.

Mention me in this thread for any additional details or further help. I want to make sure you're taken care of and everything is fully resolved.

Hi AbegailS

I wanted to pass on feedback regarding my experience with trying to get information on Multicurrency and having 2 separate online chats, both giving conflicting information, to then coming onto the community board and posting on 2 separate ones to again be told conflicting information by QBO employees then talking to someone on the phone who gave their opinion......I'm not 100% sure who to believe which doesn't give me any confidence to turn Multicurrency on!

Surely it shouldn't be too difficult for the support team to actually know the product they are working on?!?!?!

Hi there, lisa751.

I appreciate you for sharing your feedback or thoughts regarding your experience with Multicurrency. Please know that we always make great efforts to deliver customer satisfaction at all times and provide detailed information to manage your data. I'll be sharing some clarification about Multicurrency and Cash Flow to ensure you can achieve what you need.

The cash flow is the amount of money moving in and out of your business and bank account. While multicurrency helps you record foreign transactions. With this, you can still run the Statement of Cash Flows report even if Multicurrency is turned On. I attached screenshots below for visual reference.

Lastly, you may refer to this article to see various details on how cash flow in QuickBooks Online works in the program: Track your cash flow in QuickBooks Online.

Feel free to leave a reply on this thread if you have any other concerns about Cash Flow and Multicurrency. As always, I'm always right here to help you anytime.