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L
lisa751
September 20, 2022
Question

Multicurrency

  • September 20, 2022
  • 1 reply
  • 7 views

Hello

We want to turn on Multicurrency on QBO Plus and know that we will no longer be able to use Cashflow Planner, we don't use this anyway so isn't an issue.

Does anyone know if you can still run the Cashflow Statement reports with Multicurrency turned on?

Any help would be appreciated.

Many thanks

 

 

Lisa 

1 reply

G
GeorgiaC
Level 13
September 20, 2022

Hi lisa751, the cashflow statement reports are separate to the cashflow planner and so you can still access and run this after enabling multicurrency. 🙂

L
lisa751Author
September 20, 2022

Hi Georgia

Thanks for coming back.

I had posted the same message on another board and got the attached response which is totally different to yours.....which one is correct?

Thanks

 

Lisa

L
lisa751Author
September 21, 2022

Hi there, @lisa751. 

 

We'd really want to give you the help that you need. Can you also tell us more details about your concern? We might have an available Help article or give you steps that can help you resolve you concern .

 

Aside from that, QuickBooks experts and users can also read your post and jump in to answer your question or concern. If it's some thing about your account, follow these steps on how you can reach out to chat and phone support teams:

 

On the other hand, you can connect with our live support via callback or chat. Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to the Help menu.
  3. In QB Assistant, enter the topic you need help with. You can also enter questions.
  4. Select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Call us.

Our live chat is available all day from Monday to Friday, and Monday to Friday, 8:00 AM to 10:00 PM and Saturday to Sunday, 8:00 AM to 6:00 PM for phone support.

 

Mention me in this thread for any additional details or further help. I want to make sure you're taken care of and everything is fully resolved.


Hi AbegailS

 

I wanted to pass on feedback regarding my experience with trying to get information on Multicurrency and having 2 separate online chats, both giving conflicting information, to then coming onto the community board and posting on 2 separate ones to again be told conflicting information by QBO employees then talking to someone on the phone who gave their opinion......I'm not 100% sure who to believe which doesn't give me any confidence to turn Multicurrency on!

Surely it shouldn't be too difficult for the support team to actually know the product they are working on?!?!?!

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