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June 22, 2019
Solved

Can't Customise Invoice Layoutshttps://c34.qbo.intuit.com/app/customizeformsNever loads so it is impossible to edit invoice layouts.Why is QB online so buggy?

  • June 22, 2019
  • 1 reply
  • 0 views
No text available
Best answer by JenoP

Hi there, CaptainEon.

 

I've tried editing a couple of my invoice templates and I was able to do it and save the changes.

 

If you haven't yet, I'd recommend trying out some troubleshooting steps that can resolve issues like this. 

 

Start by logging in to QuickBooks on a private or incognito session.  This will let us check if a browser issue is causing the custom forms page to not load up properly. If you can edit the invoice layout, switch back to a regular browser and delete your browsing history. This is to clear out all the internet files or cached that're causing the issue. 

 

You can also use a different browser and edit the invoice template from there. You can use:

 

  • Mozilla
  • Google Chrome
  • Microsoft Edge
  • Internet Explorer
  • Safari

 

Let me know if you need more help with your sales templates. I'd be glad to help you again.

1 reply

JenoP
JenoPQuickBooks TeamAnswer
QuickBooks Team
June 22, 2019

Hi there, CaptainEon.

 

I've tried editing a couple of my invoice templates and I was able to do it and save the changes.

 

If you haven't yet, I'd recommend trying out some troubleshooting steps that can resolve issues like this. 

 

Start by logging in to QuickBooks on a private or incognito session.  This will let us check if a browser issue is causing the custom forms page to not load up properly. If you can edit the invoice layout, switch back to a regular browser and delete your browsing history. This is to clear out all the internet files or cached that're causing the issue. 

 

You can also use a different browser and edit the invoice template from there. You can use:

 

  • Mozilla
  • Google Chrome
  • Microsoft Edge
  • Internet Explorer
  • Safari

 

Let me know if you need more help with your sales templates. I'd be glad to help you again.