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SGI
Level 3

Can't record outgoing transfer - looks like a bug

Have 1 non-categorized transaction on EUR bank account. -0.82 EUR. Transaction imported from .csv file.

In banking transaction shows with 0.82 in the "Spent" column.

This was a transfer to USD acc. Since QB Online does not support transaction from one foreign currency to another, I am doing a transfer to Contra GBP account - a special account that I have set up just for this per advice on this forum.

So, I select "Record as transfer", choose "Contra GBP" account, select exchange rate and click "add". 

For some reason my EUR account balance is increased by 0.82 instead of reduced, and when I go back to banking the transaction shows both in "For review" AND in "Categorized". When I click "undo" in "Categorize" transaction count on top (the one near the balance figure) shows me "2". But there is again only 1 transaction in "for Review" tab.

What is going on?

Solved
Best answer September 07, 2020

Accepted Solutions
John C
QuickBooks Team

Can't record outgoing transfer - looks like a bug

Hi SGI We recommend that you create the transfers from the EUR to the contra account and from the GBP account to the USD account manually, this should then auto match the transactions on the for review page.

View solution in original post

7 REPLIES 7
JonpriL
Moderator

Can't record outgoing transfer - looks like a bug

Hello @SGI,

 

There are times that your browser is full of frequently-accessed page resources, thus causing websites, like QuickBooks Online (QBO), to act weirdly. This can be the reason why you received unexpected behavior.

 

Please know that transfer funds between two accounts can only be done if both accounts have the same currency. But Let's consider logging into your QBO account using a private browser so we can isolate this issue. To do so:

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser app instead.

 

Lastly, here are articles you can read for ideas about how you can review a transaction in your account register: Find, review, and edit transactions in account registers.

 

If there's anything else that I can help you with, let me know in the comments. I'll be here to help.

SGI
Level 3

Can't record outgoing transfer - looks like a bug

Hello,

Tried clearing the browser - did not help.

And I am already using Google Chrome.

Please advise. 

John C
QuickBooks Team

Can't record outgoing transfer - looks like a bug

Hi SGI We recommend that you create the transfers from the EUR to the contra account and from the GBP account to the USD account manually, this should then auto match the transactions on the for review page.

SGI
Level 3

Can't record outgoing transfer - looks like a bug

John C - this is exactly what I am trying to do. I have a Contra account. The problem is that when I try to record the transfer from EU acc to Contra acc, the balance on EUR acc. goes UP instead of down, and nothing appears on Contra acc., and then other stuff as described in initial post happens.

Ashleigh1
QuickBooks Team

Can't record outgoing transfer - looks like a bug

Hello SGI, 

 

Could you just clarify a few things for us please, 

 

Can we ask what type of account is the Euro account? 

Have you set it up as a credit card? 

Are you manually creating the deposits in the account? If you are can you send us a screenshot of it, please. 

SGI
Level 3

Can't record outgoing transfer - looks like a bug

Hello, Ashleigh1!


EUR acc. is actually our EURo account in HSBC.

It is not connected to bank (HSBC does not support foreign currency accounts connection at the moment).

Transactions are added to EUR acc. by upload from .csv file.

 

In Quickbooks it is "Cash at bank and in hand" type of account, "Current" detail. 

Contra acc. is "Cash at bank and in hand" type of account, "Cash in hand" detail. 

 

 

MirriamM
Moderator

Can't record outgoing transfer - looks like a bug

Hello again, @SGI.

 

Thanks for getting back and providing detailed information about your transfer concern. 

 

When transactions import, let's use the Add action, to add the transactions in QuickBooks. Since both bank accounts are appearing on your Chart of Accounts, you'll need to enter the transfer as one transaction which show the two bank accounts affected. You can do so by using the Transfer funds feature. Just make sure to select the correct account for the Transfer Funds From and Transfer Funds To.

 

To give you more idea about transferring funds, see this article: Transfer funds between accounts.

 

You may also find this helpful in the future: Transfer funds from a bank to a credit card account.

 

I want to make sure everything is taken care of for you, so let me know if you have any follow-up concerns by leaving a comment. I'm always here to help.

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