Can't record outgoing transfer - looks like a bug

Hello @SGI,

There are times that your browser is full of frequently-accessed page resources, thus causing websites, like QuickBooks Online (QBO), to act weirdly. This can be the reason why you received unexpected behavior.

Please know that transfer funds between two accounts can only be done if both accounts have the same currency. But Let's consider logging into your QBO account using a private browser so we can isolate this issue. To do so:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser app instead.

Lastly, here are articles you can read for ideas about how you can review a transaction in your account register: Find, review, and edit transactions in account registers.

If there's anything else that I can help you with, let me know in the comments. I'll be here to help.

Hello,

Tried clearing the browser - did not help.

And I am already using Google Chrome.

Please advise. 

John C - this is exactly what I am trying to do. I have a Contra account. The problem is that when I try to record the transfer from EU acc to Contra acc, the balance on EUR acc. goes UP instead of down, and nothing appears on Contra acc., and then other stuff as described in initial post happens.

Hello SGI, 

Could you just clarify a few things for us please, 

Can we ask what type of account is the Euro account? 

Have you set it up as a credit card? 

Are you manually creating the deposits in the account? If you are can you send us a screenshot of it, please. 

Hello, Ashleigh1!

EUR acc. is actually our EURo account in HSBC.

It is not connected to bank (HSBC does not support foreign currency accounts connection at the moment).

Transactions are added to EUR acc. by upload from .csv file.

In Quickbooks it is "Cash at bank and in hand" type of account, "Current" detail. 

Contra acc. is "Cash at bank and in hand" type of account, "Cash in hand" detail. 

Hello again, @SGI.

Thanks for getting back and providing detailed information about your transfer concern. 

When transactions import, let's use the Add action, to add the transactions in QuickBooks. Since both bank accounts are appearing on your Chart of Accounts, you'll need to enter the transfer as one transaction which show the two bank accounts affected. You can do so by using the Transfer funds feature. Just make sure to select the correct account for the Transfer Funds From and Transfer Funds To.

To give you more idea about transferring funds, see this article: Transfer funds between accounts.

You may also find this helpful in the future: Transfer funds from a bank to a credit card account.

I want to make sure everything is taken care of for you, so let me know if you have any follow-up concerns by leaving a comment. I'm always here to help.