iOS app crashing

Forum|Forum|3 years ago
April 11, 2023
2 replies
0 views

Hi, I’ve just signed up to QuickBooks. To say it’s not been straight forward as I was hoping is an understatement. The app every time I click add transaction it crashes. I’ve tried uninstalling then reinstalling and that doesn’t help. Any advice that may help is much appreciated.

QuickBooks Self-Employed

Ashleigh1

Level 14

Hello Wadey1, Welcome to the Community page, please can you try to update the app to the newest version and reset the app data. Refreshing the date in the app, ios 1. Go to menu (three lines going down in a line) and tap Help & Feedback 2. tap Refresh Data. Note: A message appears "Caution. If there was a problem getting your latest Quickbooks \Online data, you can refresh it now. It may Take a few mintues" 3. Tap Refresh to confirm if you still have any problems let us know. Thanks

Wadey1Author

Hi, on the app on my iPhone I don’t seem to have the icons you are referring too….

Ashleigh1

Level 14

Hi Wadey1, so you can't see any of these icons/steps? See your latest data in the QuickBooks Online app

Joey474717

I just downloaded the Sonoma OS and stupid me for doing it now my quickbooks immediately crashes without even opening up I saw a thread dates 3-23 where intuit was told of this problem by a beta user and it’s September now and intuit never put a patch the solution is to remove the software and reinstall it? Kinda backwards . Why not a patch

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