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TUSSU
Level 5

Processing a refund received from a company

Hi,

I recently received a refund from a company, I followed the instruction provided here and all went well but when I view my banking the transaction is still there only this time the categorie is accounts payable, when I try to process this I get a message stating: 
"You cannot track tax on accounts of types Accounts Receivable and Accounts Payable."  

1. Should this be "accounts receiveable"?

2. How do I solve it?

Best Regards,

Noel

Solved
Best answer December 05, 2022

Accepted Solutions
TUSSU
Level 5

Processing a refund received from a company

Hi,

I just tried out your suggestion and it worked perfectly, thank you for all your help

Best Regards,

Noel

View solution in original post

4 REPLIES 4
Ashleigh1
QuickBooks Team

Processing a refund received from a company

Hello TUSSU, Thanks for posting on the Community page, 

 

You need to do the deposit manually, entering accounts payable in the account column of the add funds to this deposit section etc, then you will be able to match the deposit with the amount on the banking page you need to follow the supplier refund instructions on this article

TUSSU
Level 5

Processing a refund received from a company

Thank you very much for your reply I will do this over the weekend and let you know how I get on

Best Regards,

Noel

TUSSU
Level 5

Processing a refund received from a company

Hi,

I just tried out your suggestion and it worked perfectly, thank you for all your help

Best Regards,

Noel

Jovychris_A
Moderator

Processing a refund received from a company

You're always welcome, @TUSSU.

 

On behalf of my peer, @Ashleigh1, we're glad that the solution worked out exceptionally.

 

Please always feel free to ask questions in the Community if you have other QuickBooks concerns. Anytime we can help. Keep safe and more power to your business!

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