Bank Connectivity

eddie3 · ‎February 07, 2022

Hi.

I'm having an issue getting transactions from my bank (Barclays, UK). When I go to transactions it says "All caught up!". But I know there are transactions outstanding. If I click Manage connections under the link account and choose Barclays, it shows the correct bank balance (different to the balance in the dashboard) but in US dollars not sterling, and says on the left that it is checking - it's been doing this since yesterday, 6th Feb.

There doesn't seem to be a means to disconnect and try connecting to the bank again. I've also checked on Barclays' website for any technical issues they may be having but nothing there.

Ashleigh1 · ‎February 07, 2022

Hello Eddie3,

Welcome to the Community page,

Can you try clearing your cache and cookies to all time, close the browser down, reload it, log back into your account and see if that resolves your issue let us know how you get on.

eddie3 · ‎February 07, 2022

Hi Ashleigh1,

Thanks for your reply. Did as you advised but it didn't work. That approach led me to trying a different browser (Firefox), which had never been used to access QuickBooks, and that failed also.

GeorgiaC · ‎February 07, 2022

Thanks for trying those eddie3, when viewing the account details by navigating to the settings wheel > chart of accounts > select drop-down beside account > edit, does the currency show as GBP?

eddie3 · ‎February 07, 2022

Hi GeorgiaC,

Under Account Settings/Advanced/Currency/Home Currency, it says, British Pound Sterling.

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