Bug or Intentional Operation?

Hello Paul72, Thanks for posting on the Community page, this is the new way of doing it now, we fully appreciate everything you have said and we have passed this all on to the development team. 

Thanks for the quick reply @Ashleigh1 

At least I know I haven't imagined it.

The question Why? still stands though.

Why would they do this?

Why would they intentionally make the product more difficult to use?

This isn't just a rant.  As someone who's been using QB Desktop & Online for 25 years I am genuinely concerned about the direction of travel.

Instead of focussing on improving the functionality of the product, there seems to be too much tinkering around the edges & actively making the UI/UX worse.

(the hideous new side menu that doesn't show Suppliers by default leaps to mind as a recent example) 

You are on these forums day-in, day-out trying to help customers fix problems with QBO.  On the other side of your company are people that seem to be actively trying to create problems & I don't understand why.

While entering a batch of Bills at the weekend, I noticed I wasn't having to keep moving from mouse to keyboard.  Lo & behold, this bug seems to have been fixed!

Having made such a fuss about this a couple of weeks ago, I feel I should make a similar fuss about the fix!

Credit where it's due @Ashleigh1 & the development team for getting this fixed - such a simple thing makes a huge difference to the user experience.

It's back again!

I noticed it yesterday afternoon but have had to go through the usual tests (incognito, different browsers, different PCs) to make sure I'm not spouting off about something that actually faulty at my end.

@Ashleigh1 please find out which of the dev's keeps doing this & take away their keyboard!

Surely it's basic quality control - never implement new code if there's even the remotest chance that it's going to break something.

If it ain't broke, don't fix it!

It is now broke, so please fix it!

I agree it is so very annoying! I don't know where the cursor is when I open a bill, but I know hitting tab used to allow me to go to the date. Cannot tab to anything when page opens. Totally insane having to use the mouse. I have 5 companies I manage with QBO and this is a HUGE issue. Please fix. Would be nice to type in the account number and hit tab to the next box. Seems to make me click it from the drop down more often than not.

Hi @Ashleigh1 

Any news yet on when the bug will be repaired this time?

Posts from March that refer to the same issue (prior to it being fixed the first time)...

https://quickbooks.intuit.com/learn-support/en-uk/transactions/after-completing-sales-receipt-and-cl...

Also a new one that refers to Predictive Entry which is probably related...

https://quickbooks.intuit.com/learn-support/en-uk/other-questions/predictive-entry/00/1251875

Thought it was just me. Got the normal check your settings and which browser are you using and then trying to tell me how to use it. Been using QB desktop and online for 15 years now so I know how to use it. We had this problem before so they know it’s not user error. I was a desktop user and was a bit dubious about going to online when we had to as tried it before and went back to desktop. Since using it, it has confirmed to me it’s not fit for purpose. If things don’t improve I will move to another system as I am sure many others will. Hope they sort it soon

Yup, It's back. Obviously some code that was already in the works when we had this "update" reversed six weeks ago has now been installed and the issue is back. I'm another user who's been actively operating one version or another of QuickBooks for 25 years and this is one of the most frustrating things they've ever done!

Well it's now June and mine has never defaulted back to populating the infernal box again.  I still have to click on each entry!

No mine is still the same and driving me crazy. The amount of times I start typing a customer/supplier name or a product only to realise I need to click on it again. My fingers don’t know whether they are keyboard tabbing or mouse clicking at the moment. It all worked fine before

This is so crazy! I am so aggravated by this and the absolute lack of consideration from QBO. But hey we have a new crappy drill down report to click off each time we drill into the PnL. May be useful if I had time to dig into it more. However, time is all spent in data entry. So DUMB!! I think they are just trying to make this a total mess. I do not know an accountant that agrees with the things they are doing. Not one that enters a lot of transactions anyway. I just want the dang cursor/starting point to go back to where it was. Why is that so difficult? Are there only IT or application developers making decisions? Any accountants or bookkeepers that actually work in QBO? Who wants to have to use the darn mouse EVERYTIME just to type your data? Time to shop around and do a little cost/benefit analysis on accounting software. Intuit is blowing it!

Has everyone in this forum thread taken a minute to report their dissatisfaction and frustration with this issue in the feedback section of the QBO software? You'll find it in the dropdown box of the settings icon! I don't know if anyone is listening here but maybe if everyone sends the message through feedback it will finally be heard! I'm in a chat with a ProAdvisor CSM right now. They are aware and are supposed to be working on this. I'm asking for more concrete information about what is being done and when we can expect a result. 

This is what I wrote in the feedback box:-

This is incredibly frustrating to all actual users of QBO:-

New Bill / Expense / Invoice / Cheque - the top left box (Supplier / Customer / Payee) was always already active, i.e. the cursor was in there ready to type the name.  For the last few months this has NOT been the case, and you have to physically move the mouse to get the curser into the box and then click in order to populate with the name.  When everything is so automated with keyboard usage why on earth was this changed! 

Much more professional than what they got from me!! 

Sadly, I didn't get what I was hoping for in response to my chat (full content attached):

Thank you for waiting. My apologies for the delay. As per confirming our back-end team, they are still looking into this feature in our engineering team and for the mean time you have to manually select the first field when entering the transaction. Due to system update we had, the cursor automation is still not a default feature in the system. We do recognize how helpful it is for business owners and we do apologize for the inconvenience. I'll ensure to take note of all the information you've shared in this chat. I'll pass them to our developers. This way, your suggestion might be given a chance to be added in the next product updates.

Well, the way they have kicked us off QB Desktop, and the way that they are continually adding to the Advanced QBO, I fear that we will be left far, far behind.  I wouldn't expect an update for years, unless they are taking another option away.  For me, I am towards the end of my working life.  I feel for those at the beginning!

Years ago I used to be a registered QB Desktop Beta tester.  It was amazing even though a bit time consuming.  They actually listened to our reports & comments on each new feature.  (We would get some free software on a disc to sell for doing this - good old days!).  Now I have absolutely no idea who does the Beta testing, but as you say, definitely not actual users!!

Totally agree - this is incredibly frustrating, especially when you only visit a client once a month and have a lot of processing to do.

It appears this was first reported March 2023 (according to the communication trail) so, not sure why 3 months later there is no fix.  

Going to leave feedback as suggested by other people in the communication trail.