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M
Marciasca
October 17, 2019
Question

Duplicate invoice number error

  • October 17, 2019
  • 1 reply
  • 0 views

Hello, 

 

I'm trying to publish an invoice from Receipt Bank to Quickbooks but I am getting a duplicate invoice number error. It's an amazon invoice.

 

I've searched for the invoice number in Quickbooks and nothing comes up. 

 

I've tried publishing the invoice with a random invoice number to then go into Quickbooks to change it back to the correct number but again I'm getting a duplicate invoice number error. 

 

How do I resolve this?

 

Thanks  

1 reply

P
payment after leaving
Level 10
October 17, 2019

Hi Marciasca

 

Is it just one particular invoice that is causing this issue?

 

How did you attempt to locate the duplicate invoice number?

M
MarciascaAuthor
October 17, 2019

Hello John, 

 

It has been a couple, all Amazon invoices though.

 

I've clicked on expense and searched that way and also just clicked on the magnifying glass.

 

Thanks,

 

Marcia 

M
MarciascaAuthor
October 17, 2019

Hey Marciasca,

 

When you click on the Magnifying Glass, select the option for "Advanced Search" and make sure the search parameters are set to "Reference No." and please let us know if the transaction is still missing.

 


Hi James, 

 

Just tried that and transaction is still missing!

 

 

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