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October 17, 2019
Question

Duplicate invoice number error

  • October 17, 2019
  • 1 reply
  • 0 views

Hello, 

 

I'm trying to publish an invoice from Receipt Bank to Quickbooks but I am getting a duplicate invoice number error. It's an amazon invoice.

 

I've searched for the invoice number in Quickbooks and nothing comes up. 

 

I've tried publishing the invoice with a random invoice number to then go into Quickbooks to change it back to the correct number but again I'm getting a duplicate invoice number error. 

 

How do I resolve this?

 

Thanks  

1 reply

Level 10
October 17, 2019

Hi Marciasca

 

Is it just one particular invoice that is causing this issue?

 

How did you attempt to locate the duplicate invoice number?

MarciascaAuthor
October 17, 2019

Hello John, 

 

It has been a couple, all Amazon invoices though.

 

I've clicked on expense and searched that way and also just clicked on the magnifying glass.

 

Thanks,

 

Marcia 

JamesC
Level 5
October 17, 2019

Hi James, 

 

Just tried that and transaction is still missing!

 

 


Hey Marciasca,

 

I think it's worthwhile contacting our Live Support team - This will need to be diagnosed by one of our phone team; we'll have to do a screenshare with you, take screenshots of the error and likely raise it to our engineers. I'd never normally advise this; but without seeing what's occurring, i could give you a number of suggestions, all which could end up fruitless.

 

Our team may be able to identify it through different means. If, when you call - you say you've been advised of the above ^^ by the Social Media & Community Digital care team, and the agent can come speak to me directly if they have any queries of what they need to do with you.