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Hello Madautocareltd, Thanks for reaching out about invoice items not showing currently upon sending the invoice. It sounds like the rows are collapsing into one item. Can we check if you delete the invoice and create as if a brand-new invoice does it do the same thing?
If so, can you check in the settings cog in the top right>custom form styles>edit on the default template>content>select the middle part of the preview>show more activity options>is group activity or collapse rows ticked? If so, can you try unticking them and saving the change>exit out of custom form styles and go back to the invoice and test if it shows the same way?
If you get the same thing if you can try in a private/incognito browsing window in case, it is a cache issue and let us know how you get on. Thanks
Hello Madautocareltd, Thanks for reaching out about invoice items not showing currently upon sending the invoice. It sounds like the rows are collapsing into one item. Can we check if you delete the invoice and create as if a brand-new invoice does it do the same thing?
If so, can you check in the settings cog in the top right>custom form styles>edit on the default template>content>select the middle part of the preview>show more activity options>is group activity or collapse rows ticked? If so, can you try unticking them and saving the change>exit out of custom form styles and go back to the invoice and test if it shows the same way?
If you get the same thing if you can try in a private/incognito browsing window in case, it is a cache issue and let us know how you get on. Thanks
Removing the tick in the collapse rows worked!! Thank you so much :)
I have the same issue. Need a little help - where do I find this:?
If so, can you check in the settings cog in the top right>custom form styles>edit on the default template>content>select the middle part of the preview>show more activity options>is group activity or collapse rows ticked?
Hi Program user Thanks for reaching out to us here on the Community. The group activity and collapse activity rows are located within the 'Show more activity options', this is displayed as a blue link at the bottom left of the page when you have selected content and selected the middle greyed out section.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.