Problem creating Supplier Cheque

Forum|Forum|1 year ago
November 28, 2024
1 reply
0 views

Hi

I have paid a supplier through our bank. It is for 2 Oct invoices and a credit. I have previously created a Cheque in the Suppliers account added the invoices and credit then matched the Cheque against the bank transaction. I have clicked on Cheque but it is not showing the October invoices - any help much appreciated??

QuickBooks Online

M

Maybelle_S

QuickBooks Team

I want to ensure this is taken care of, Felix.

To fix this, ensure October invoices are correctly entered into QuickBooks. Then, check if they are marked as Open or Unpaid in the supplier's account. If they are not listed, you may need to create them again.

Additionally, if credit is associated with the payment, create a supplier credit for the amount credited. This can be done by selecting + New > Supplier Credit, choosing the supplier, and entering the credit amount.

Also, if you have received a refund, record it as a bank deposit. Go to + New > Bank Deposit. In the deposit screen:

Select your bank account.
In the Add Funds to this deposit section, select the supplier from whom you received the refund.
Choose "Creditors" as the account and enter the refund amount.
Save and close.

After that, create a cheque for the payment made to the supplier by going to the + New > Cheque.

Then, go to your banking page in QuickBooks and ensure the transactions are correct. The cheque should now reflect both payments and any credits applied.

After completing these steps, review the supplier account to confirm that it reflects accurate balances without overdue amounts.

Let me know if you need more help handling your business. I want to ensure everything is taken care of for you.

F

Felix02Author

New Member

Hi Maybelle

Thank you for your reply. I have deleted the supplier invoices and re-entered them as Bills but they are showing up as Mark not Open. Any advise please? thanks you

C

CharleneMaeF

QuickBooks Team

Hi Jan

The Auto Payment was off and cleared all the caches. Gone into Incognito and tried a different browser . I have entered another bill and it is showing as Mark not Open.

How can I resolve the issue?

thanks

Julie

I appreciate you for performing the troubleshooting steps shared by my colleague, Felix02.

To ensure this gets investigated and determine why the supplier cheque shows as closed automatically after creating it, I recommend contacting our QuickBooks Support Team. They have a live phone and chat agents who can pull up your account securely and look into the details of your expense activity. You can also have a screen-sharing session with them to help you guide what to do to avoid issues when creating cheques in the program.

Here's how you can reach out to them:

Go to the Help (?) icon at the top.
Select Contact Us.
Enter your issue or question, then select Continue.
Choose to Start a live chat or Call us.

You can also contact them outside the program by following the steps below:

Click this link: https://intuit.me/CU.
Select the product and the edition.
Enter a summary of your concern in the What's your question? field.
Click Continue.
Decide how you would like to connect with us.

Additionally, you can visit our One Intuit Help Hub to access our troubleshooting guides, manage expense resources, and FAQs specific to your QuickBooks products and needs. You can view this brief video to help you navigate the page seamlessly: https://intuit.me/OHHvideo.

You can post your concerns here about any QuickBooks-related questions or concerns in the forum. We're ready to help you out.

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